Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Benicek

Apex,NC

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Managed 19 VCA hospitals and consistently achieved revenue/profit goals.

Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.

Overview

23
23
years of professional experience

Work History

Regional Operations Director

VCA H
10.2010 - Current
  • Successfully managed 19 VCA hospitals in two states.
  • Developed and executed revenue/profit goals for each hospital.
  • Worked collaboratively with functional leaders to implement revenue plans and corrective actions to improve quality.
  • Set team and individual goals and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Developed systems and procedures to improve operational quality and team efficiency.

VP of Operations

Sylvan Learning
Cary, NC
02.2006 - 09.2010
  • Successfully managed 11 learning centers in two states to achieve/exceed revenue/profit goals.
  • Fostered caring and safe environment plans for children and parents.
  • Set and achieved center revenue/profit goals
  • Cultivated and strengthened relationships with children and families.
  • Kept facility in compliance with all applicable standards and laws.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.

Regional Operations Director

Sylvan Learning
02.2003 - 12.2005
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set and achieved regional center revenue/profit goals.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Center Director

Sylvan Learning
Cary, NC
07.2000 - 11.2003
  • Developed and executed revenue/profit plans.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Spearheaded technology initiatives to support student learning and academic excellence.

Education

Bachelor of Science - Psychology/Business Management

University of North Carolina
Wilmington, NC
06.2000

Skills

  • Outstanding Communication skills
  • Strategic Planning
  • Excellent Interpersonal Skills
  • Outstanding Customer Service Management
  • Performance Improvement
  • Staff selection/management

Accomplishments

  • Achieved Highest revenue increase in region at VCA for years
  • Increased revenue by 100% in one year in Floriday Sylvan.
  • Consistently exceeded all revenue goals at Sylvan in all positions.
  • Opened several learning centers from beginning
  • Assisted with execution of 10 acquisitions at VCA
  • Received high customer service award for Sylvan out of 1100 centers nationwide.
  • Concistently in top five revenue for Sylvan for 10 years

Timeline

Regional Operations Director

VCA H
10.2010 - Current

VP of Operations

Sylvan Learning
02.2006 - 09.2010

Regional Operations Director

Sylvan Learning
02.2003 - 12.2005

Center Director

Sylvan Learning
07.2000 - 11.2003

Bachelor of Science - Psychology/Business Management

University of North Carolina

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Heather Benicek