Open To Work
Alisha Lawrence
Medina,Ohio
Summary
Dynamic operations leader with a proven track record at Classic Air's One Hour Heating and Air Conditioning, driving revenue growth and enhancing customer relations. Skilled in operational efficiency and team collaboration, I excel in developing strategic initiatives that improve service quality and client satisfaction. Committed to fostering high-performing teams through effective training and communication.
Overview
14
14
years of professional experience
Work History
Director of Regional Operations
Classic Air's One Hour Heating and Air Conditioning
Virginia Beach, VA
08.2015 - 08.2025
Responsible for Regional Branches achieving or exceeding revenue and profitability goals while maintaining operational and customer service excellence.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
- Participated in training sessions to develop skills in operational best practices and team collaboration.
Account Manager
One Hour Corporate Headquarters
Sarasota, FL
05.2014 - 12.2014
- Developed strategic account plans to enhance client relationships and drive growth.
- Led cross-functional teams to implement solutions that improved customer satisfaction.
- Analyzed market trends to identify opportunities for new service offerings.
- Facilitated regular client meetings to assess needs and deliver tailored solutions.
Client Care Representative
Classic Air's One Hour Heating and Air Conditioning
Virginia Beach, VA
05.2011 - 04.2014
- Managed client inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction.
- Developed and maintained strong relationships with clients, facilitating effective communication and support.
- Streamlined processes for handling customer requests, improving response times and service quality.
- Trained new team members on best practices for client care and effective use of support tools.
Education
Bachelor of Arts - English Language
Malone University
Canton, OH08-2010
Skills
- Operational efficiency
- Customer relations
- Training management
- Outstanding communication skills
- Forecasting
- Teamwork and collaboration
Accomplishments
- Achieved successful acquisition of 5 separate locations by introducing a systematic role out program for new locations being brought under our company umbrella.
- Collaborated with team of 15 in the turn around of 2 locations that were losing money and made them profitable in a 3 month core turn around.
Timeline
Director of Regional Operations
Classic Air's One Hour Heating and Air Conditioning
08.2015 - 08.2025
Account Manager
One Hour Corporate Headquarters
05.2014 - 12.2014
Client Care Representative
Classic Air's One Hour Heating and Air Conditioning
05.2011 - 04.2014
Bachelor of Arts - English Language
Malone University