Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Open To Work

Alisha Lawrence

Medina,Ohio

Summary

Dynamic operations leader with a proven track record at Classic Air's One Hour Heating and Air Conditioning, driving revenue growth and enhancing customer relations. Skilled in operational efficiency and team collaboration, I excel in developing strategic initiatives that improve service quality and client satisfaction. Committed to fostering high-performing teams through effective training and communication.

Overview

14
14
years of professional experience

Work History

Director of Regional Operations

Classic Air's One Hour Heating and Air Conditioning
08.2015 - 08.2025

Responsible for Regional Branches achieving or exceeding revenue and profitability goals while maintaining operational and customer service excellence.

  • Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
  • Participated in training sessions to develop skills in operational best practices and team collaboration.

Account Manager

One Hour Corporate Headquarters
05.2014 - 12.2014
  • Developed strategic account plans to enhance client relationships and drive growth.
  • Led cross-functional teams to implement solutions that improved customer satisfaction.
  • Analyzed market trends to identify opportunities for new service offerings.
  • Facilitated regular client meetings to assess needs and deliver tailored solutions.

Client Care Representative

Classic Air's One Hour Heating and Air Conditioning
05.2011 - 04.2014
  • Managed client inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction.
  • Developed and maintained strong relationships with clients, facilitating effective communication and support.
  • Streamlined processes for handling customer requests, improving response times and service quality.
  • Trained new team members on best practices for client care and effective use of support tools.

Education

Bachelor of Arts - English Language

Malone University
Canton, OH
08-2010

Skills

  • Operational efficiency
  • Customer relations
  • Training management
  • Outstanding communication skills
  • Forecasting
  • Teamwork and collaboration

Accomplishments

  • Achieved successful acquisition of 5 separate locations by introducing a systematic role out program for new locations being brought under our company umbrella.
  • Collaborated with team of 15 in the turn around of 2 locations that were losing money and made them profitable in a 3 month core turn around.

Timeline

Director of Regional Operations

Classic Air's One Hour Heating and Air Conditioning
08.2015 - 08.2025

Account Manager

One Hour Corporate Headquarters
05.2014 - 12.2014

Client Care Representative

Classic Air's One Hour Heating and Air Conditioning
05.2011 - 04.2014

Bachelor of Arts - English Language

Malone University

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