Heather Bergeson
Bellingham
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Front of House Department Leader
Bagelry
02.2022 - Current
- Trained new baristas and cashiers on daily procedures. Supported staff in understanding food safety, cash handling, bank training, and customer service protocols. Guided new hires in mastering essential tasks to promote confidence and efficiency in food safety and customer service operations.
- Fostered a friendly atmosphere by engaging with regular customers and prioritizing their satisfaction. Supported team members in developing strong relationships with regulars.
- Supported owners in optimizing staff management processes, including ordering, scheduling, and interviewing, to enhance workforce productivity.
Intern
Whatcom Museum
04.2024 - 08.2024
- Led the People of the Sea and Cedar field trip, educating 3rd-4th graders on the culture, history, and life skill of indigenous people through lecture, demonstration, and hands-on activities.
- Facilitated training sessions for parent-helpers, empowering them to confidently lead workshop demonstrations.
- Instructed elementary and middle school students on Whatcom County history through museum tours and interactive learning activities.
- Assisted in managing summer camp operations from June to August. Supported classroom management by supervising playtime activities.
- Facilitated station activities during First Fridays, promoting awareness and participation in museum exhibits and programs.
Temporary Technical Writer/Editor
Salish Sea Repository
04.2024 - 05.2024
- Acquired terminology to communicate respectfully about Native nations, demonstrating cultural understanding.
- Wrote and edited 30 resource summaries on the Salish Sea, including books, academic articles, podcasts, and blog posts, published with corresponding location maps to enhance user understanding.
- Developed proficiency in Omeka, an open-source web-publishing platform, to effectively manage and present digital content.
Associated Students Clubs Promotion and Outreach Coordinator
Western Washington University
01.2019 - 01.2020
- Managed social media for Club Hub and guided student club leaders in promoting their clubs and events to enhance visibility.
- Coordinated event planning for Club Hub and supported club leaders in executing successful events.
- Helped plan events for both Club Hub and for club leaders.
- Participated in Activities Council to collaboratively allocate club funds, supporting student engagement and club initiatives.
Student Ambassador
Whatcom Community College
01.2018 - 01.2019
- Acted as a receptionist for the Office of Student Life and Development.
- Provided engaging campus tours to prospective students to highlight academic and social opportunities. to prospective students, becoming an expert on campus resources.
- Collaborated with fellow student ambassadors to manage social media presence, increasing engagement with student community.
Barista
Starbucks
01.2021 - 01.2023
- Ensured accuracy and precision while providing customer support in a fast-paced environment.
- Managed several tasks simultaneously in a high-pressure setting. and manage multiple roles in a high stress environment.
- Experience in teamwork, collaboration, and customer satisfaction.
Education
Bachelor of Anthropology - Anthropology
Western Washington University
Bellingham, WA07-2025
Associate in Arts and Sciences -
Whatcom Community College
Bellingham, WA01-2019
Skills
- Customer Service
- Leadership
- Teamwork
- Communication
- Conflict resolution
- Prioritization
- Flexibility
- Community Building
LANGUAGES
English: Fluent
ASL: Basics
Timeline
Intern
Whatcom Museum
04.2024 - 08.2024
Temporary Technical Writer/Editor
Salish Sea Repository
04.2024 - 05.2024
Front of House Department Leader
Bagelry
02.2022 - Current
Barista
Starbucks
01.2021 - 01.2023
Associated Students Clubs Promotion and Outreach Coordinator
Western Washington University
01.2019 - 01.2020
Student Ambassador
Whatcom Community College
01.2018 - 01.2019
Bachelor of Anthropology - Anthropology
Western Washington University
Associate in Arts and Sciences -
Whatcom Community College