Heather Bernard
Rockford,MI
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Manager
Studio Monroe
2022 - Current
- Oversee daily salon operations, ensuring a welcoming, professional, and high-quality experience for clients.
- Lead, train, and support salon staff while maintaining a positive and productive team environment.
- Manage employee schedules and appointments
- Provide exceptional customer service and build strong, lasting relationships with clients.
- Handle sales, transactions, inventory management, product ordering
- Address customer concerns professionally and resolve issues to maintain client satisfaction.
- Maintain salon cleanliness, organization, safety, and compliance with company standards.
- Assist with hiring, onboarding, coaching, and performance management of team members.
- Create a positive team culture focused on professionalism, teamwork, and customer satisfaction
Health Coach
Self Employed
2013 - 2022
- Provide virtual one-on-one support and guidance to clients through phone, messaging, and online communication.
- Build positive relationships with clients while providing encouragement, accountability, and ongoing support.
- Help clients establish and maintain healthy lifestyle goals and routines.
- Conduct regular check-ins to monitor progress, address challenges, and provide motivation.
- Educate clients on healthy habits, wellness strategies, and lifestyle changes.
- Demonstrate strong organization, time management, empathy, communication, and customer-service skills.
- Assist with onboarding and training new health coaches.
Home Health Aide
Private Home Care
2011 - 2014
- Provide compassionate, individualized care to clients in their homes while promoting dignity, comfort, safety, and independence.
- Assist clients with activities of daily living, including bathing, dressing, grooming, toileting, and personal hygiene.
- Assist with mobility, transfers, repositioning, and safe ambulation.
- Prepare meals and assist with feeding while following individual dietary needs and preferences.
- Provide medication reminders and assist with maintaining daily routines as directed.
- Perform light housekeeping, laundry, and other household tasks to maintain a clean and safe living environment.
- Observe and report changes in clients’ physical, emotional, or behavioral condition to family members and healthcare professionals as appropriate.
- Provide companionship, emotional support, and encouragement to clients.
- Maintain client privacy and confidentiality while following safety and infection-control procedures.
- Communicate effectively with clients, families, caregivers, and healthcare professionals.
- Maintain accurate documentation of care provided and client needs.
- Demonstrate patience, reliability, compassion, and professionalism while providing personalized in-home care.
Certified Nursing Assistant
Spectrum Health Blodgett Hospital
2011 - 2012
- Provide compassionate, hands-on care to patients while promoting comfort, dignity, safety, and independence.
- Assist patients with activities of daily living, including bathing, dressing, grooming, toileting, feeding, and mobility.
- Measure and record vital signs, intake and output, and other patient information accurately.
- Assist with transferring, repositioning, ambulation, and fall-prevention measures.
- Observe and report changes in patients’ physical and emotional condition to nurses and other healthcare professionals.
- Maintain accurate and timely patient documentation according to facility policies and procedures.
- Follow infection-control, safety, and HIPAA guidelines to maintain a safe healthcare environment.
- Assist nurses and healthcare staff with patient care and other clinical tasks as directed.
- Maintain clean, organized patient areas and ensure necessary supplies are available.
- Demonstrate strong communication, teamwork, reliability, and attention to detail in a fast-paced healthcare environment.
Education
CPC-A -
AAPC
Skills
- Time management
- Decision-making
- Computer skills
- Teamwork and collaboration
- Problem-solving
Certification
CPC-A
Timeline
Manager
Studio Monroe
2022 - Current
Health Coach
Self Employed
2013 - 2022
Home Health Aide
Private Home Care
2011 - 2014
Certified Nursing Assistant
Spectrum Health Blodgett Hospital
2011 - 2012
CPC-A -
AAPC