Heather Bertwell
Boise,ID
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and team collaboration. Recognized for enhancing guest experiences and training staff effectively. Skilled in time management and cash handling, ensuring accuracy in transactions while fostering a welcoming environment. Bilingual in Spanish and French, enhancing communication with diverse clientele.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
McDonald's
11.2019 - 05.2025
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Trained crew members on how to perform tasks correctly.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
Sales Associate
Bath and Body Work
05.2025 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Learning Spanish and French
Certification
Servsafe
Timeline
Sales Associate
Bath and Body Work
05.2025 - Current
Certified Swing Manager
McDonald's
11.2019 - 05.2025
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