Heather Blair
Des Plaines,IL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
14
14
years of professional experience
Work History
Server
John’s Italian and pizza
Rockford, IL
08.2024 - 02.2025
- Served food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Delivery Driver
Domino's Pizza
Newport, Virginia
09.2015 - 11.2016
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Received daily delivery instructions and route assignments from dispatch.
- Maintained accurate records of goods delivered and collected payments as required.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Night Stocker
Walmart
Rockford, IL
12.2013 - 01.2014
- Loaded trucks with outgoing orders for delivery to other stores or warehouses.
- Ensured that aisles were neat, tidy, and properly stocked at all times.
- Identified and quickly handled spill clean-up.
- Maintained cleanliness of work areas throughout shift.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Team Member
Taco Bell Restaurant
Rockford
03.2011 - 04.2013
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in team meetings to discuss strategies for improvement.
- Maintained positive working relationship with fellow staff and management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Associate of Arts - Cosmology
Educator's of Beauty in
Rockford, IL03-2014
High School
Jefferson High School
Rockford, IL05-2009
Skills
- Team member support
- Food inspection
- Hostess support
- Table resetting
- Order delivery practices
- Ordering procedures
- Menu memorization
- Customer service
- Take-out service
Timeline
Server
John’s Italian and pizza
08.2024 - 02.2025
Delivery Driver
Domino's Pizza
09.2015 - 11.2016
Night Stocker
Walmart
12.2013 - 01.2014
Team Member
Taco Bell Restaurant
03.2011 - 04.2013
Associate of Arts - Cosmology
Educator's of Beauty in
High School
Jefferson High School