Heather Bland
Gardnerville,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Five Star Heating And Air Conditioning
07.2014 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared job proposals and sales estimates.
- Invoiced customers upon completion of jobs.
Senior Closing Specialist
Integrity First Financial Group
08.2011 - 07.2014
- Enhanced customer satisfaction by providing timely updates and addressing concerns promptly throughout the closing process.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Ensured compliance with federal and state regulations through diligent preparation and review of closing documents.
- Facilitated smooth closings for clients by managing deadlines and coordinating all parties involved in the transaction.
- Kept clients informed throughout each step of the closing process, ensuring clear expectations were set from the outset.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Education
High School Diploma -
Lake Havasu High School
05.1987
Skills
- Customer Service
- Organizational Skills
- Clear oral/written communication
- Data Entry
- Excellent multi-tasking ability
- Computer Skills
- Professional and Courteous
Timeline
Office Manager
Five Star Heating And Air Conditioning
07.2014 - Current
Senior Closing Specialist
Integrity First Financial Group
08.2011 - 07.2014
High School Diploma -
Lake Havasu High School
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