Heather Blocker

Prioritized medical billing, insurance verification, and HIPAA compliance duties; expanded patient communication and referral coordination

• Managed medical billing operations including verifying patient balances and insurance coverage, ensuring eligibility and prior authorization are approved.

• Maintained strict confidentiality of patient information in compliance with HIPAA regulations.

• Responded promptly to patient inquiries delivering exceptional customer service and resolving billing, scheduling and patient issues effectively.

• Scheduled patient appointments and follow-ups based on provider recommendations.

• Developed and implemented efficient filing systems to improve document organization and accessibility.

• Managed office supplies. Always ensuring we had supplies that were needed.

• Provided administrative support including managing phone calls, emails, and correspondence related to patient care.

Focused on billing accuracy, auditing, patient account management, referrals, medical records, scheduling, and general administrative tasks.

• Processed timely and accurate billing for medical services using Team DME and related software

• Audited billing system regularly to ensure accuracy and compliance with regulations.

• Maintained payment status and billing records, addressing patient inquiries regarding account status and charges.

• Scheduled new patient appointments, and confirming demographics.

• Trained new Intake Representative, and handling phone communicationsand patient intake.

• Managed patient intake processes, ensuring accurate information collection and streamlined registrations.
• Assisted with clinical procedures, supporting physicians during examinations and treatments for optimal patient care.
• Maintained electronic health records, ensuring data integrity and compliance with healthcare regulations.
• Educated patients on pain management techniques, enhancing understanding of treatment plans.

Provided comprehensive administrative support including document preparation, scheduling, preparing for board room meetings.

• Coordinated office opening activities and developed filing and organizational systems to enhance efficiency.

• Managed multi-line phone system and maintained office supply inventories.

• Prepared administrative documents to support operational needs.