Heather Bowman
Home Bridge Senior Living
New Port Richey,FL
10
Years of experience
Versatile and motivated professional with diverse experience in customer service, sales, and administrative support. Skilled in communicating with customers, building positive relationships, assisting with daily operations, staying organized, and providing dependable service in fast-paced environments. My varied background has helped me become adaptable, quick to learn, and comfortable taking on new responsibilities. I bring strong interpersonal skills, attention to detail, professionalism, and a genuine commitment to helping both customers and team members. I am seeking an opportunity where I can utilize my well-rounded experience while continuing to grow professionally.
Work History
Administrative Assistant
3 Months- Performed accurate data entry and updated information in office records and computer systems.
- Filed and maintained physical and digital records and documentation.
- Retrieved files and records as requested by staff.
- Prepared and organized files and documentation for staff use.
- Processed patient information and maintained accurate patient records.
- Prepared, copied, scanned, faxed, and organized documents as part of daily document management.
- Managed incoming telephone calls and provided professional assistance to visitors and clients.
- Handled sensitive and confidential information while maintaining compliance with HIPAA and AHCA requirements.
Sales Associate
2 Years- welcomed guests in a kind and courteous manner
- Provided exceptional customer service by assisting customers with their product selection and purchase decisions.
- Met and exceeded sales targets actively promoting sales promotions and up selling product.
- Conducted inventory management and restocking to ensure products are readily available to customers.
- Built and maintained customer relationships to ensure repeat business and customer loyalty.
- Blended and packaged products as necessary.
- Processed all purchases, returns, and exchanges
- processed all cash, and debit/credit transactions accurately
- operated POS systems accurately and efficiently
Customer Service Cashier
9 Months- Greeted customers warmly, creating a welcoming atmosphere.
- Delivered friendly and efficient service, enhancing customer satisfaction in a fast-paced environment.
- Processed cash, credit/debit, and other forms of payment accurately.
- Operated POS systems accurately and efficiently.
- Balanced register at beginning and end of shift.
- Assisted customers with inquiries and product locations, ensuring a positive shopping experience.
- Maintained a clean, well-organized, and stocked checkout area.
- Monitored checkout area for cleanliness, safety, and customer flow.
- Worked collaboratively with team members to keep store operations running smoothly
- Assisted with opening and closing duties.
Sales Associate
9 Months- greeted guests in a kind and courteous manner
- Provided exceptional customer service by assisting customers with their product selection and purchase decisions.
- Met and exceeded sales targets actively promoting sales promotions and up selling product.
- Conducted inventory management and re stocking to ensure products are readily available to customers.
- Built and maintained customer relationships to ensure repeat business and customer loyalty.
- Blended and packaged products as necessary.
- Managed POS systems to ensure accurate and efficient transactions
- processed all cash, and debit/credit transactions accurately
Documentation Specialist
1 Year 7 Months- Reviewed records and intake files to identify required documents for completing patient files.
- Coordinated with medical staff to confirm receipt and approval of all necessary documentation.
- Inspected incoming faxes to verify compliance with company and lab standards.
- Utilized multiple desktop applications for proper patient documentation.
- Inspected all incoming faxes to ensure they met company and lab perimeters.
- Handled outbound calls to patients, and medical providers.
Lead Hostess
1 Year 9 Months- Welcomed guests and provided exceptional customer service from arrival to departure.
- Supervised and supported host team during daily operations.
- Coordinated guest seating to maximize efficiency and maintain balanced server sections.
- Managed reservation systems, waitlists, and guest inquiries.
- Trained new hosts on seating procedures, customer service standards, and restaurant policies.
- Resolved guest concerns and accommodated special requests in a professional manner.
- Communicated effectively with management, servers, and kitchen staff to ensure smooth service flow.
- Monitored dining room capacity and adjusted seating arrangements as needed.
- Maintained accurate reservation records and guest information.
- Assisted with opening and closing front-of-house procedures.
- Ensured menus, host stand, and reception area remained organized and presentable.
- Managed telephone communications, including reservations, inquiries, and guest assistance.
Breakfast Attendant
1 Year 9 Months- Prepared and replenished food items, maintaining high-quality standards for guest satisfaction.
- Assisted guests with dietary restrictions, providing personalized service and recommendations.
- Trained new staff on breakfast operations, enhancing team efficiency and service quality.
- Managed breakfast area setup, ensuring cleanliness and adherence to health regulations.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Education
High School Diploma
Skills
Customer service
Cash handling
Computer proficiency
medical records management
medical administrative support
HIPAA compliance
telephone communications
team collaboration
leadership
adaptability
attention to detail
reliability
organization
data entry
critical thinking
problem solving
multitasking
managing POS systems
dependability.
Timeline
Administrative Assistant
Home Bridge Senior Living
05.2026 - CurrentRead More
Sales Associate
Spice and Tea Exchange
04.2024 - 04.2026Read More
Customer Service Cashier
Natures Food Patch
06.2023 - 03.2024Read More
Sales Associate
Spice and Tea Exchange
05.2022 - 02.2023Read More
Documentation Specialist
Pathema GX Labs
08.2020 - 03.2022Read More
Lead Hostess
18 On The Rocks
11.2018 - 08.2020Read More
Breakfast Attendant
Hampton Inn & Suites By Hilton
01.2017 - 10.2018Read More
St. Petersburg College
High School Diploma
Read More