Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heather Bradeen

Pittston,ME

Summary

Compassionate and adaptable Medical Assistant with proven expertise at MaineHealth in patient care and phlebotomy. Demonstrated ability to enhance patient comfort and safety while managing medical supplies efficiently. A reliable team player skilled in EMR documentation and committed to maintaining confidentiality and professionalism in all interactions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Medical Assistant

MaineHealth
07.2016 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures. Ran the lab in Internal Medicine
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • KPI Training White and Yellow Belt
  • RQI - BLS Super User
  • Epic Super User
  • Quality Reports and Reporting in Quality Meetings
  • N-95 Fit Tester for entire office

  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Preceptor for New Hires


Convenience Store Clerk/Cook

Ellis Variety and Bradbury's Market and Dinner
09.2002 - 07.2016
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
  • Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Stocked merchandise on display shelves and racks to provide good selection for customers.
  • Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
  • Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
  • Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.

Education

Medical Assistant

Kaplan University
Lewiston, Maine
05-2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Compassionate
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Compassionate caregiver
  • Medical supply inventory
  • Adaptable
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Valid Maine driver's license
  • Reliable transportation
  • Specimen labeling
  • Insurance authorizations

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Supervised team of Medical Assistants. Lead Medical Assistant

Certification

  • RMA - Registered Medical Assistant

Timeline

Medical Assistant

MaineHealth
07.2016 - Current

Convenience Store Clerk/Cook

Ellis Variety and Bradbury's Market and Dinner
09.2002 - 07.2016

Medical Assistant

Kaplan University

Similar Profiles

CREATE PROFILE