CSR, Operations and Management
Open To Work
HEATHER Brady
NRTC-Worksmart Staffing
Anderson,SC
14
Years of experience
Experienced management and office operations professional with 24+ years of customer service experience and a strong background in team leadership, daily operations, administrative coordination, document control, scheduling, inventory, vendor relations, quality assurance, records management, and problem resolution. Proven ability to manage competing priorities, coordinate employees and departments, maintain accurate documentation, resolve customer concerns, and keep daily operations organized and on schedule. Comfortable working independently or leading a team in fast-paced, deadline-driven environments.
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Work History
Welding Robot Operator-quality control
1 Year 6 Months- .Contract Work
- Operated welding robots to produce consistent welds and maintain production flow.
- Inspected finished parts for weld defects and corrected setup issues.
- Loaded materials, fixtures, and components for automated welding operations.
- Performed routine equipment checks to support safe, reliable robot performance.
- Troubleshot welding faults and coordinated timely repairs with maintenance staff.
- Provided technical support to troubleshoot and resolve issues related to robotic welding equipment, ensuring minimal downtime.
- Inspected, measured and tested completed metal workpieces for conformance to specifications using measuring and testing devices.
- Trained new operators on robot controls, safety procedures, and quality standards.
- Documented production results and process changes to support shift continuity.
- Reduced material waste by optimizing robotic welding processes and accurate part placement.
- Verified quality of finished products against company standards, determined grades and identified defective items.
Store Manager / Service Manager
2 Years 1 Month- Managed daily business operations, employee activities, customer service, scheduling, workflow, inventory, and vendor relationships.
- Supervised and supported employees while assigning priorities and coordinating daily responsibilities.
- Served as a primary point of contact for customers, resolving concerns and providing professional recommendations.
- Coordinated customers, technicians, parts, vendors, and service schedules to maintain efficient workflow.
- Managed inventory and purchasing activities to maintain product availability and minimize operational delays.
- Maintained accurate customer and service records using Tekmetric and AutoVitals.
- Supported business performance through effective customer service, team leadership, operational organization, and problem resolution.
- Handled multiple priorities simultaneously while maintaining professionalism and attention to detail.
Parts Manager
1 Year 10 Months- Managed parts purchasing, ordering, tracking, receiving, inventory, and documentation for a high-volume operation.
- Coordinated with management, production personnel, vendors, technicians, and estimators to maintain workflow.
- Tracked orders and delivery schedules to ensure materials were available when needed.
- Resolved discrepancies, shortages, incorrect orders, and vendor issues.
- Performed detailed data entry and maintained estimates, supplements, photographic documentation, and insurance-related records.
- Used CCC ONE to maintain accurate information and support production scheduling.
- Communicated with internal departments and outside vendors to keep projects moving efficiently.
Engineering Support Technician II
2 Years 10 Months- Managed document control and administrative processes for the engineering department using Oracle, SAP, and Teamcenter PLM.
- Created, updated, and maintained Bills of Materials and Material Masters with a strong focus on accuracy.
- Coordinated documentation reviews and approvals between internal departments and offshore partners.
- Tracked documentation through approval processes and communicated outstanding actions and status updates.
- Maintained organized electronic records and supported accurate system data.
- Worked with multiple departments to ensure documentation was completed correctly and on schedule.
- Managed detailed information in a technical, deadline-driven office environment.
Shipping Coordinator
5 Years 4 Months- Coordinated outbound shipments with carriers, warehouse teams, and customers to maintain accurate delivery schedules.
- Verified shipping documents, invoices, and packing slips to ensure compliance and prevent billing errors.
- Tracked freight status, resolved transit delays, and communicated shipment updates to internal stakeholders.
- Prepared bills of lading, labels, and customs paperwork for domestic and international orders.
Education
High School Diploma
Skills
Strong office and administrative management supported smooth daily operations.
Effective operations management improved workflow and team coordination.
Team leadership kept staff aligned and productive.
Staff training strengthened consistency and service quality.
Customer service and client relations supported positive client experiences.
Scheduling and workflow coordination kept work moving on time.
Document control maintained accurate and accessible records.
Records management supported reliable information retention.
Data entry and accuracy kept business information clean.
Document auditing and filing improved compliance and organization.
Inventory and purchasing support maintained supply availability.
Vendor relations supported dependable sourcing and communication.
Reporting provided clear operational visibility.
Quality assurance supported consistent service standards.
Problem resolution reduced delays and service issues.
Cross-department coordination improved collaboration.
Process improvement supported greater efficiency.
Microsoft Office and Excel supported daily business tasks.
Microsoft Office Suite provided reliable administrative support.
Excel supported tracking
analysis
and reporting.
SharePoint improved document sharing and team access.
SAP supported enterprise operations.
Oracle supported business system activity.
WMS supported inventory and warehouse tasks.
Teamcenter PLM supported document and product tracking.
MasterControl supported controlled documentation.
CCC One supported service workflow management.
Tekmetric supported repair order tracking.
AutoVitals supported customer and service management.
Employee training improved office procedures.
Office organization supported efficient daily operations.
Scheduling kept calendars and appointments organized.
Customer relations supported positive communication.
Administrative coordination kept tasks aligned.
Documentation supported accurate business records.
Inventory control supported supply readiness.
Problem solving kept operations on track.
Multitasking supported completion of competing priorities.
Communication supported clear coordination across teams.
Teamwork and collaboration
Friendly
positive attitude
Problem-solving
Customer service
Sales transactions
Schedule coordination
Order preparation
Cost estimates
Customer service expertise
Invoice verification
Automotive industry experience
Personal Information
Motivated professional with over 20 years of customer service experience and a strong background in office administration, management, automotive operations, and logistics. I’m organized, adaptable, detail-oriented, and comfortable handling multiple responsibilities in fast-paced environments. I take pride in my communication skills, problem-solving abilities, and ability to work independently or as part of a team. I’m looking for an opportunity where I can contribute my experience, continue growing professionally, and become a valuable long-term asset to the company.
Timeline
Welding Robot Operator-quality control
NRTC-Worksmart Staffing
03.2025 - 09.2026Read More
Store Manager / Service Manager
Meineke
02.2023 - 03.2025Read More
Parts Manager
Gerber Collision & Glass
04.2021 - 02.2023Read More
Engineering Support Technician II
Techtronic Industries (TTI)
06.2018 - 04.2021Read More
Shipping Coordinator
DSV Logistics
02.2013 - 06.2018Read More
Hillcrest High School
High School Diploma
Read More