Heather Brittain
Bend,OR
Summary
Experienced goal and detail oriented professional seeking a position where my proven success, multi-tasking abilities and customer service background will prove to be an asset. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Efficient bank teller offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.
Overview
18
18
years of professional experience
Work History
Bank Teller
First Interstate Bank
01.2023 - Current
- Customer Service, Product Sales, Responding to Emails, Answering Phones, Assisting Clients in Daily Banking Needs, Ordering Checks for Clients, Daily Cash Handling, Processing near 2000 transactions per month which leads me in our market.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Office Manager
Mode Hanus
11.2021 - 01.2023
- Answering Phones, Responding to Emails, Scheduling Appointment, Processing Payments, Paying Company Bills, Assisting with Putting Together Taxes
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Lead Preschool Teacher
Bright Adventure's Preschool
05.2021 - 10.2021
- Lead Preschool teacher engaging with children to help with their social and educational skills on a daily basis. Provided a safe and fun learning environment for children. Managed two other staff members as well as up to 25 children.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
Daycare Owner/Operator
Little Luv's Enrichment Playschool
01.2019 - 01.2020
- Owned and operated an in-home daycare. Providing safe and stable child care for families. Provided a fun, safe and comfortable learning environment for children to develop and grow. Sole employee caring for up to eight children at a time.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Billing Specialist
Central Oregon Radiology
01.2018 - 01.2019
- Phone customer service, Assisting customers with billing issues, Accepting customer payments over the phone, Working with collections and payment plans for customers, Working with customer insurance for billing. Handling more than 50 calls per day.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
Customer Service
Express Professional's
01.2018 - 05.2018
- Phone customer service, Setting up new accounts, Directing customers to correct departments, Accepting payments, Managing customer accounts, The client was City of Bend Utilities department. Handling a minimum of 50 calls per day.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved customer service and telecommunication skills to build lasting relationships.
Fresh Cut Clerk
Albertson's
01.2018
- Preparing fresh fruits and vegetables for customers
Applications Agent
Deschutes Property Management
01.2015 - 01.2018
- Processing applications and credit reports, Calling references and property owners, Filing, Customer service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Technical Support
Ibex Global
01.2014 - 01.2015
- Assisting customers in trouble shooting their products
Cook/Server
Pilot Butte Health Care Center
01.2014
- Responsible for preparing and cooking food for 20-40 residents at a time, Perform resident intakes to ensure dietary restrictions, goals and needs are met, Clean kitchen area and dishes, stock and assist wherever needed
Assistant Cook
New Leaf Academy
01.2006 - 01.2008
- Was responsible for supervising residents and following dietary restrictions, Performed inventory; ordered and stocked supplies, Assisted with the student store as needed, Prepared and served meals, snacks and beverages, Maintained a clean and safe working environment
Education
GED -
Bend Senior High School
Bend, OR07.2004
Skills
- Training
- Supervising
- Scheduling
- Billing
- Internet Research
- Microsoft Office
- Typing 60wpm
- Credit Checks
- Processing Credit Card Applications
- Customer Service-Oriented
- Client Tax Services
- Product and Service Sales
References
References and additional employment experience are available upon request
Timeline
Bank Teller
First Interstate Bank
01.2023 - Current
Office Manager
Mode Hanus
11.2021 - 01.2023
Lead Preschool Teacher
Bright Adventure's Preschool
05.2021 - 10.2021
Daycare Owner/Operator
Little Luv's Enrichment Playschool
01.2019 - 01.2020
Billing Specialist
Central Oregon Radiology
01.2018 - 01.2019
Customer Service
Express Professional's
01.2018 - 05.2018
Fresh Cut Clerk
Albertson's
01.2018
Applications Agent
Deschutes Property Management
01.2015 - 01.2018
Technical Support
Ibex Global
01.2014 - 01.2015
Cook/Server
Pilot Butte Health Care Center
01.2014
Assistant Cook
New Leaf Academy
01.2006 - 01.2008
GED -
Bend Senior High School
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