Heather Brockett
Burlington,IA
Summary
Dedicated Medical Receptionist with a proven track record at Burlington Ear, Nose And Throat Clinic, excelling in patient registration and workflow optimization. Demonstrates exceptional collaboration and HIPAA guideline adherence, enhancing patient care and office efficiency. Skilled in medical billing and fostering a welcoming environment, significantly contributing to team success.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Burlington Ear, Nose And Throat Clinic
West Burlington, IA
06.2019 - Current
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Used electronic health records software to efficiently manage patient information.
- Processed insurance claims and verifications through specialized billing software.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Burlington Oral And Facial Surgery Center
West Burlington, IA
10.2016 - 05.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Dental Assistant -
American Dental Association
08.2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- Insurance verification
- HIPAA guidelines
- Payment collection
- Records management
- Medical billing
- Workflow optimization
- Typing and filing
- Computer proficiency
- Collaboration and teamwork
- Time management
- Critical thinking
- Calendar and appointment management
Timeline
Medical Receptionist
Burlington Ear, Nose And Throat Clinic
06.2019 - Current
Medical Receptionist
Burlington Oral And Facial Surgery Center
10.2016 - 05.2019
Dental Assistant -
American Dental Association