HEATHER BROOKS
Clive
Summary
Dedicated project leader skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 13 years of experience to new professional challenges with growth-oriented organization.
Overview
12
12
years of professional experience
Work History
PROGRAM DIRECTOR, ADULT/DISLOCATED WORKER
National Able Network
12.2021 - Current
- Oversee team of 9 personnel focused on WIOA Career Planning, Businesses Services and Quality Assurance.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across WIOA title programs.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Improved success of program by making proactive adjustments to operations.
- Provided ongoing direction and leadership for program operations.
PROGRAM MANAGER, ADULT/DISLOCATED WORKER
Children & Families Of Iowa
11.2020 - 11.2021
- Oversaw CFI transition to Adult and Dislocated Worker provider and interviewed, hiring and trained all new staff team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with core partner leadership and CIWDB Executive Board Director leadership to set priorities based on business needs, resource capacity and WIOA regulations.
- Demonstrated strong writing and presentation skills to develop briefs, data analysis and reports.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in pilot tests and revised programs based on feedback and results.
PROGRAM SUPERVISOR, YOUTH
Children & Families Of Iowa
08.2014 - 10.2020
- Provided leadership during legislative transition from Workforce Investment Act (WIA) to Workforce Innovation and Opportunity Act (WIOA)
- Built relationships with area community support programs and businesses which align with participant and program career pathway objectives and goals.
- Organized and managed program development from conception through successful execution.
- Directed team of 5 personnel, overseeing records, performance and quality assurance.
- Established internal policies covering WIOA program design, oversight and quality assurance.
- Increased performance indicators by 41 percent over one year through increased staff training.
- Led onboarding activities for employees to equip staff in daily responsibilities, including Iowa WORKS data management system training.
CAREER PLANNER, YOUTH
Children & Families Of Iowa
08.2012 - 08.2014
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Assisted clients in building successful job search strategies and post secondary career pathway plans.
- Maintained full participant load case files and documented actions.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Met with parents to resolve conflicting educational priorities and issues.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
Education
Master of Public Administration - Executive Leadership & Collaborative Governance
Drake University
Des Moines, IA05.2022
Bachelor of Arts - Criminal Justice And Sociology
Simpson College
Indianola, IA05.2009
Skills
- WIOA Title I Adult and Dislocated Worker program design and delivery
- Excellent communication
- Internal data monitoring and review
- Grant management
- Team leadership and direction
- Program development and management
- Partnership development
- Budget coordination
- Business Services
- Stakeholder relations
Timeline
PROGRAM DIRECTOR, ADULT/DISLOCATED WORKER
National Able Network
12.2021 - Current
PROGRAM MANAGER, ADULT/DISLOCATED WORKER
Children & Families Of Iowa
11.2020 - 11.2021
PROGRAM SUPERVISOR, YOUTH
Children & Families Of Iowa
08.2014 - 10.2020
CAREER PLANNER, YOUTH
Children & Families Of Iowa
08.2012 - 08.2014
Master of Public Administration - Executive Leadership & Collaborative Governance
Drake University
Bachelor of Arts - Criminal Justice And Sociology
Simpson College
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