Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Brown

Woodbourne,NY

Summary

I am a compassionate, self-motivated, team player who is continually eager to learn new skills and seeking to apply a positive attitude and skill to a growing organization. Hardworking and passionate job seeker with an eager motivation to secure entry-level warehouse/driver position.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Family Dollar
01.2021 - 12.2023
  • Customer service
  • Responsible for cash sales at the end of each shift.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Motor Vehicle Operator

New York State Department of Corrections
08.2005 - 12.2020
  • Provided daily scheduled delivery services
  • Provided support to multiple departments, including Maintenance and Business offices
  • Responsibilities included banking, purchasing, deliveries, and seasonal grounds maintenance
  • Responsible for timely documentation, which includes frequent reports
  • Responsible for fleet of 30 plus vehicles, including maintenance and upkeep
  • Scheduled appointments for maintenance and servicing of vehicles
  • Developed skills to communicate effectively and with respect with an array of persons of the facility
  • Communicated diverse tasks to a variety of individuals.
  • Enhanced vehicle safety by conducting regular inspections and maintenance checks.
  • Operated different types of vehicles and equipment in varied terrain and conditions.
  • Ensured proper documentation for all transported goods, minimizing potential discrepancies or losses.

Education

Human Services -

Herkimer County Community College
Herkimer, NY

Sullivan County Community College
Loch Sheldrake, NY

High School Diploma -

Fallsburg High School
Fallsburg, NY
06.1995

Skills

  • Effective communication skills
  • MP2 system proficiency
  • Valid NYS Driver’s License
  • Time management experience
  • Detail oriented
  • Worked with people with disabilities
  • Personal experience with a child/children with emotional/mental issues
  • Personal experience with a child/children with ADHD
  • Personal experience with advocation of 504 plans
  • Customer Service
  • Problem-solving abilities

Certification

  • First Aid CPR AED Certified -

05/12/2023-05/12/2025

Timeline

Customer Service Representative

Family Dollar
01.2021 - 12.2023

Motor Vehicle Operator

New York State Department of Corrections
08.2005 - 12.2020

Human Services -

Herkimer County Community College

Sullivan County Community College

High School Diploma -

Fallsburg High School

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Heather Brown