Heather Brown
Davenport,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Manager/Program Director
Quad Cities Service Providers
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with guardians of clients and state health employees.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Complete spreadsheets to track daily documentation.
- Send and control emails to employees, guardians of clients, state health employees/case managers.
- Enter management daily task and skills into spreadsheet.
- Inventory of clients grocery and hygiene products.
- Manage site meetings.
Personal Care Assistant
Ivy At Davenport
05.2021 - 08.2021
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Restocker
Team Staffing/Comprehensive Logistics
10.2019 - 02.2020
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained effective team member communication.
- Maintained fitness in order to move merchandise efficiently and safely.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Maintained neat, orderly and safe work space.
Education
North Scott Senior High School
Eldridge, IAHiset Diploma/GED -
Scott Community College
Davenport, IA03.2019
Skills
- Patient services
- Safety protocols
- Patient Transportation
- Adaptable
- Feeding assistance
- Shipping and Receiving
- Teamwork
- Packaging
- Sorting
- Hand Tools
- Materials Packing
- Heavy Lifting
- Barcode Scanning
- Product Inspection
- Safety standards and protocols
- Product packaging
- Warehouse organization
- Shipment procedure
- Stocking
- Product picking
- Exceptional time management skills
- Warehousing functions
- Pick lists
- Pallet arrangement
- Shelving of products
- Product location
- Product restocking
- Warehouse safety
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Shift scheduling
- Conflict resolution
- Emergency response
- Expense tracking
- Safety procedures
- Work prioritization
- Data analysis
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Team development
- Hiring and training
- Staff training
- Scheduling and coordinating
Timeline
Manager/Program Director
Quad Cities Service Providers
08.2021 - Current
Personal Care Assistant
Ivy At Davenport
05.2021 - 08.2021
Restocker
Team Staffing/Comprehensive Logistics
10.2019 - 02.2020
North Scott Senior High School
Hiset Diploma/GED -
Scott Community College
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