HEATHER BUCK
BRIGHAM CITY,UT
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
North Ogden, UT
09.2015 - Current
- Supervised pharmacy staff to enhance performance and service quality.
- Coordinated medication inventory management to prevent stock shortages.
- Implemented workflow improvements to increase efficiency in pharmacy processes.
- Developed schedules for staff to maintain adequate coverage during peak hours.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
Supervisor
Karmart
Ogden, UT
08.2009 - 02.2025
- Supervised daily operations and workflow of retail staff.
- Trained new employees on company policies and procedures.
- Managed inventory levels and organized stockroom for efficiency.
- Resolved customer inquiries and complaints to enhance service quality.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Barista
Salt Rock Coffee
Ogden, UT
07.2014 - 03.2015
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Provided excellent customer service by taking orders and answering questions.
- Maintained cleanliness of workstations, ensuring compliance with health standards.
- Demonstrated product knowledge to recommend menu items to customers effectively.
- Handled cash transactions accurately while balancing the register at shift end.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
CPHT - Pharmacy
Ogden-Weber Applied Technology College
Ogden, UT05-2015
Skills
- Medication management
- Pharmacy operations
- Inventory control
- Regulatory compliance
- Staff training
- Customer relationship management
- Workflow optimization
- Leadership development
Certification
- Immunization
- CPR
- BLS
Timeline
Pharmacy Operations Manager
Walgreens
09.2015 - Current
Barista
Salt Rock Coffee
07.2014 - 03.2015
Supervisor
Karmart
08.2009 - 02.2025
CPHT - Pharmacy
Ogden-Weber Applied Technology College