Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEATHER BUCK

BRIGHAM CITY,UT

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
North Ogden, UT
09.2015 - Current
  • Supervised pharmacy staff to enhance performance and service quality.
  • Coordinated medication inventory management to prevent stock shortages.
  • Implemented workflow improvements to increase efficiency in pharmacy processes.
  • Developed schedules for staff to maintain adequate coverage during peak hours.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Assisted pharmacists in providing medication information or advice to customers or health care providers.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.

Supervisor

Karmart
Ogden, UT
08.2009 - 02.2025
  • Supervised daily operations and workflow of retail staff.
  • Trained new employees on company policies and procedures.
  • Managed inventory levels and organized stockroom for efficiency.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Barista

Salt Rock Coffee
Ogden, UT
07.2014 - 03.2015
  • Prepared high-quality coffee beverages using espresso machines and brewing equipment.
  • Provided excellent customer service by taking orders and answering questions.
  • Maintained cleanliness of workstations, ensuring compliance with health standards.
  • Demonstrated product knowledge to recommend menu items to customers effectively.
  • Handled cash transactions accurately while balancing the register at shift end.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Education

CPHT - Pharmacy

Ogden-Weber Applied Technology College
Ogden, UT
05-2015

Skills

  • Medication management
  • Pharmacy operations
  • Inventory control
  • Regulatory compliance
  • Staff training
  • Customer relationship management
  • Workflow optimization
  • Leadership development

Certification

  • Immunization
  • CPR
  • BLS

Timeline

Pharmacy Operations Manager

Walgreens
09.2015 - Current

Barista

Salt Rock Coffee
07.2014 - 03.2015

Supervisor

Karmart
08.2009 - 02.2025

CPHT - Pharmacy

Ogden-Weber Applied Technology College

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