Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darrian Ross-English

Weatherford

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, enhancing workflow efficiency and patient care through innovative medication management and training programs. Skilled in inventory control and operations management, I foster team collaboration and drive compliance, resulting in improved patient satisfaction and reduced processing times.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
11.2013 - 06.2025
  • Streamlined pharmacy operations to enhance workflow efficiency and reduce processing times.
  • Led team initiatives to maintain compliance with regulatory standards and improve safety protocols.
  • Mentored staff on best practices for medication management and inventory control procedures.
  • Developed training programs to ensure adherence to company policies and enhance employee competencies.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Coordinated with healthcare providers to improve patient care through effective medication therapy management.
  • Analyzed operational processes, identifying areas for improvement that increased overall productivity rates.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Launched numerous new programs, proactively learning the new system thoroughly to be able to expand the knowledge of the entire team
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
  • Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
  • Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.

Cashier

David's Stove Shop
04.2010 - 08.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash management, ensuring accuracy in daily revenue reporting.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Implemented inventory control measures, reducing discrepancies during stock audits.
  • Resolved customer complaints promptly, boosting satisfaction and loyalty rates.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Weatherford College
Weatherford, TX

High School Diploma -

Weatherford High School
Weatherford, TX

Skills

  • Patient education
  • Inventory control
  • Workflow optimization
  • Medication Management
  • Prescription Fulfillment
  • Pharmacy automation
  • Pharmacy management
  • Training and mentoring
  • Patient safety
  • Operations management
  • Insurance billing
  • Medicare and medicaid process
  • Medication therapy management
  • Immunizations
  • Budget administration

Certification

  • PTCB
  • CPR American Red Cross
  • APHA Immunization
  • First Aid

Timeline

Pharmacy Operations Manager

Walgreens
11.2013 - 06.2025

Cashier

David's Stove Shop
04.2010 - 08.2015

Weatherford College

High School Diploma -

Weatherford High School

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