Heather Helmedach
CATSKILL,NY
Summary
Seasoned Registered Nurse, who is the Director of Clinical Services at a local mental health clinic. Has a proven history in healthcare management. Notable experience leading teams, coordinating patient care and ensuring regulatory compliance. Demonstrated strengths include decisive leadership, strategic planning and team collaboration. Known for implementing effective quality improvement initiatives that enhance clinical outcomes. As well as being an experienced nursing professional, I bring demonstrated clinical expertise, leadership skills, and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Greene County Mental Health
Cairo, New York
04.2009 - Current
- Oversee clinical service delivery for diverse mental health programs.
- Develop strategic initiatives to enhance patient care and services.
- Coordinate training and development for clinical staff members.
- Implement compliance standards in line with state regulations.
- Facilitate interdisciplinary meetings to improve patient outcomes.
- Evaluate program effectiveness through data analysis and feedback.
- Advocate for community mental health resources and partnerships.
- Maintain confidentiality of patient information according to HIPAA regulations.
- Ensured that all department personnel maintained a high level of professionalism and customer service standards.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Established performance objectives and evaluated staff performance regularly.
Nurse Manager
Firemen's Home
Hudson, NY
08.2001 - 11.2008
- Supervised nursing staff to ensure quality patient care and safety.
- Coordinated patient admissions and discharges efficiently.
- Managed schedules and staffing to maintain optimal coverage.
- Developed policies to enhance operational procedures in nursing care.
- Facilitated communication between healthcare teams and families.
- Evaluated patient care plans and adjusted as necessary.
- Monitored compliance with healthcare regulations and standards.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Reviewed patient charts for accuracy and completeness of documentation.
- Investigated incidents or complaints from patients or their families.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Education
Master of Science - Nursing Leadership And Management
Walden University
Minneapolis, MN05-2015
Associate of Applied Science - Nursing Science
Columbia-Greene Community College
Hudson, NY05-1996
High School Diploma -
Catskill High School
Catskill, NY06-1991
Skills
- Regulatory compliance
- Interdisciplinary collaboration
- Crisis intervention
- Effective communication
- Leadership development
- Quality assurance
- Clinical leadership
- Performance improvement
Certification
- Registered Professional Nurse; License # 510587
Timeline
Director of Clinical Services
Greene County Mental Health
04.2009 - Current
Nurse Manager
Firemen's Home
08.2001 - 11.2008
Master of Science - Nursing Leadership And Management
Walden University
Associate of Applied Science - Nursing Science
Columbia-Greene Community College
High School Diploma -
Catskill High School
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