Heather Burkitt
Lupo Nero Italian Cuisine
Waverly,OH
15
years of professional experience
Dedicated and detail oriented sales and service coordinator with strong experience managing schedules, coordinating services, turning online cold leads into sales appointments and providing excellent customer support in fast paced environments. Skilled at problem solving, communication, and building positive relationships with clients and team members. Recognized for being dependable, organized, and adaptable while maintaining a high level of professionalism. Seeking an opportunity with an organization that values collaboration, respect, and employee growth, where I can contribute my skills and continue to advance my career.
Work History
Service Coordinator
1 Year 5 Months- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Managed customer inquiries, ensuring timely responses and effective resolution of issues.
- Streamlined service processes, resulting in improved workflow efficiency and reduced turnaround times.
- Developed and maintained relationships with customers to foster loyalty and repeat business.
Head Chef
6 Years 9 Months- I was responsible for the following- managing inventory for weekly sales, all food prep, recipe development, cleaning and stocking kitchen, breakdown equipment for cleaning and maintenance
Marketing Assisistant
5 Months- Assists the COM with events, contacting patients, data entry, planning and coordinating events, basic office duties
BDC Coordinator
4 Months- Schedule sales appointments, schedule appointments for service, handle incoming phone calls, answer all internet leads, take requested pics of vehicles, help resolve customer issues and complaints
Internet Manager
3 Months- Oversee the internet leads, schedule and confirm appointments, work with salesman and help with deals, handle difficult customer issues, respond to emails and messages quickly. Train and coach employees in customer service, make schedule for sales.
Internet Sales Coordinator
8 Months- Provide excellent customer service, respond quickly to internet generated sales leads, set appointments for sales and service department, document sales calls, compile sales and lead statistics, work as an assistant to the General Manager, handle difficult customer issues, work with the sales staff on appointments and closing sales.
Personal Banker
6 Months- Overseeing my customers financial portfolio and matching them with products to best serve their needs. Taking loan applications and preparing documents for underwriting. Assisting customers with problems and issues and finding solutions for them. Providing excellent customer service at all times. Taking over the managers responsibilities when he/she is absent. Helping tellers when they get busy. Helping new customers get familiar with banks products. Opening and closing accounts.
Senior Branch Account Executive
3 Years 6 Months- Business Development, taking a customer through the entire loan process, investigating verification of documents, underwriting loans for other employees, filing and scanning loan documents, checking documents to make sure they comply with federal and company regulations, collections, serving as interim branch manager, meeting monthly sales goals, staying current on all policy changes through the company and federal guidelines. I was also responsible to handle and help collection accounts get current.
Assistant Manager
8 Months- Customer Service, cash handling and balancing, safe counts, ordering product, assisting tellers, managing safe count, dropping bank deposit, taking over management duties when needed, opening and closing the store, unloading the truck, operation of pallet jack and forklift, date chalking for expiration dates, handling customer complaints and resolving the issue.
Education
Skills
Microsoft word and office
CRM operation
sales
multiline phone
budgeting
scheduling
coaching
customer service
filing
bookkeeping
marketing (5 years)
Customer service
Sales
Hospitality
Account management
Marketing
Business development
Cash handling
Store management
Cash register
Banking
Dealership experience
Cooking
Budgeting
Underwriting
Driving
CRM software
Product demos
Leadership
Additional Information
- Skills
- I do have a years experience in working customer service at Klinkers Lumber.
- I also have 3 years working at Sears in sales and marketing in both headlines and softlines.
Timeline
Service Coordinator
Braden Auto
2025.02 - CurrentRead More
Head Chef
Lupo Nero Italian Cuisine
2019.10 - CurrentRead More
Marketing Assisistant
Nuclear Care Partners
2019.06 - 2019.11Read More
BDC Coordinator
Hometown Chevrolet
2019.02 - 2019.06Read More
Internet Manager
Auto Enterprise
2018.04 - 2018.07Read More
Internet Sales Coordinator
Herrnstein auto group
2017.08 - 2018.04Read More
Personal Banker
Fifth Third Bank
2015.11 - 2016.05Read More
Senior Branch Account Executive
ONEMAIN FINANCIAL
2012.05 - 2015.11Read More
Assistant Manager
ALDI GROCERY STORE
2011.09 - 2012.05Read More
Pike County Career and Technology Center
Read More