HEATHER BURNETT
SALEM,US
Summary
Experienced Customer Service Representative with a background in healthcare and retail sectors. Effective at resolving issues and improving customer satisfaction. Proficient in patient care and administrative duties, including medical assistance and phlebotomy. Eager to re-enter the workforce and apply expertise in customer service and patient care to drive positive outcomes and make a meaningful impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Shipping/Receiving
Amazon Web Services Luc.
03.2015 - 01.2023
- Analyze account data to resolve customer issues.
- Document customer interactions to enhance service efficiency and response times.
- Address billing concerns, reducing disputes and enhancing clarity.
- Shipped packages, recieved inventory.
Medical Assistant, Phlebotomist
Norton Pediatric Oncology
01.2015 - 01.2023
- Assisted in patient care, ensuring comfort and clarity.
- Engaged actively with patients and families, building trust and rapport.
- Triage patients, collected and processed lab samples.
Medical Assistant, Phlebotomist
Norton Healthcare
01.2007 - 01.2010
- Triage patients to determine urgency of care needed.
- Collaborated with insurance providers to expedite test approvals as well as scheduling Physician ordered tests and procedures.
- Delivered essential support for patients during pre- and post-procedure stages.
- Assisted Physician’s during procedures.
- Executed phlebotomy procedures.
Education
Phlebotomy
Spencerian College
2006
Skills
Customer Service, Patient Relations, Shipping/Receiving, Phlebotomy, Medical Assistance, Insurance Coordination, Adaptability, Patient Advocacy, Multi-tasking, Medical Billing
Certification
Registered Pharmacy Technician - 2020
Kentucky Board of Pharmacy
Timeline
Customer Service Representative, Shipping/Receiving
Amazon Web Services Luc.
03.2015 - 01.2023
Medical Assistant, Phlebotomist
Norton Pediatric Oncology
01.2015 - 01.2023
Medical Assistant, Phlebotomist
Norton Healthcare
01.2007 - 01.2010
Phlebotomy
Spencerian College