HEATHER BURNS
Summary
Proven to excel in office administration and customer service, I significantly enhanced business processes at The Ohio State University by adeptly managing confidential data and streamlining communication.
Skilled in organization and verbal communication, I adeptly meet organizational objectives, demonstrating a commitment to confidentiality and efficiency.
Detail-oriented team player with strong organizational skills.
Hardworking and focused.
Organized and dependable candidate with a positive attitude.
Overview
8
8
years of professional experience
Work History
Secretary
The Ohio State University
12.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Receptionist
Medical Home Primary Care
01.2016 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
BBA - Business Administration
Mount Vernon Nazarene University
Mount Vernon, OH12.2013
Associate of Applied Science - Applied Science of Human Services
Zanestate University
Zanesville OH05.2012
Skills
Customer Service
Verbal and written communication
Office Administration
Organization
Keyboarding skills
Calendar Management
Confidentiality understanding
HIPAA guideline compliance
Meeting Support
Data Entry
Clear Communication
Timeline
Secretary
The Ohio State University
12.2021 - Current
Receptionist
Medical Home Primary Care
01.2016 - 12.2021
BBA - Business Administration
Mount Vernon Nazarene University
Associate of Applied Science - Applied Science of Human Services
Zanestate University