Heather Burns

•Handling customer calls.

•Helping clients acquire needed materials in a timely manner.

•Processing orders and troubleshooting issues.

• Selling product: carbon steel industrial fittings, flanges and valves of the import and domestic varieties.
• Quoting customers.
• Processing orders.
• Following up with customers on quotes.
• Overseeing the branch when the manager was not in the office.
• Developing and maintaining good customer relationships.
• Retrieving (MTR's) Mill Test Reports.
• Working with the warehouse to ensure customer orders are shipped quickly and correctly.

• Answering phones.
• Processing customer orders.
• Overseeing the delivery drivers and mapping out their delivery routes daily.
• Preparing and shipping out fed-ex orders.
• Preparing the deposit and posting of checks.
• Billing and mailing out invoices.

• Answering phones.
• Preparing the deposit and posting of checks.
• Invoicing orders.

• Routing orders online.
• Signing truck drivers in and out.
• Invoicing orders.

•Quality Control.

•Invoicing customer records.

•Filing and making copies.