Heather Byrum

• Added experience in cash handling and customer service skills.
• Logging branch teller end of day totals and filing for recording purposes.

Promoted to BSA Assistant - March 2022

Correspondence with tellers about unusual and suspicious cash transactions.

Collecting information about CTRs, preparing and submitting CTR’s to FinCen.

Writing SAR narratives after analyzing information and scenarios, pertinent to suspicious activity to report to FinCen.

Collecting and filing internal forms on unusual transaction activity from tellers and filing them for documentation.

Performing enhanced due diligence on high risk, customers and accounts and analyzing data for such purposes.

Examining new account documentation to ensure that CIP requirements have been met for BSA requirements

• Enhanced branch sales through cross-selling bank products and services to customers.
• Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
• Removed mutilated currency from circulation.
• Sold and cross-sold bank products to new and existing customers.
• Collaborated with team members to ensure smooth operations and high-quality service.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience, (mostly by-hand).
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Counted and packaged currency and coins.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Reconciled cash drawer and resolved discrepancies.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Audited fellow teller currency to contribute to dual-control procedures.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.
• Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
• Removed mutilated currency from circulation.

• Learned opening “morning glory” and closing procedures.
• Learned basic banking policies, regulations, and procedures.
• Added to cash handling experience from a grocery store courtesy booth with higher volume of cash flow.
• Looks cashier’s checks, money orders, and traveler’s checks to customers and non-customers.
• Gained experience in Fed shipments and the processes.
• Introduced to mutilating cash and sending to FED.
• Learned how to do holds notices, CTRs, and reporting unusual transactions to the appropriate department.
• Enhanced customer service skills and handling custom information with discretion.