Heather Campbell
Brandon,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Center Manager
The Goodyear tire & Rubber Company
2024.03 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
The Goodyear tire & rubber company
2023.11 - 2024.03
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
Office Administrator
The goodyear tire & rubber company
2020.09 - 2023.11
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Truck Care Shop Supervisor
The Goodyear Tire & Rubber Company
2019.06 - 2020.09
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored product quality and communicated necessary improvements to site manager.
Education
High School Diploma -
Hackett High School
05.2008
Skills
- Safety Procedures
- Maintenance Scheduling
- Employee Scheduling
- Safety Management
- Store operations
- Order Processing
- Invoicing
- Customer Service
- Employee Management
- Task Delegation
- Recruiting and interviewing
- Employee Performance Evaluations
Timeline
Center Manager
The Goodyear tire & Rubber Company
2024.03 - Current
Assistant Manager
The Goodyear tire & rubber company
2023.11 - 2024.03
Office Administrator
The goodyear tire & rubber company
2020.09 - 2023.11
Truck Care Shop Supervisor
The Goodyear Tire & Rubber Company
2019.06 - 2020.09
High School Diploma -
Hackett High School
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