Heather Cartagena
Pinellas Park
Summary
Dedicated professional skilled in guest relations and team collaboration. Recognized for exceptional communication and ability to manage reservations efficiently, contributing to a seamless dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Ocean Prime Seafoods
Tampa
09.2025 - Current
- Greeted guests warmly and ensured a welcoming atmosphere.
- Assisted servers with table assignments and guest inquiries promptly.
- Managed reservations and organized seating arrangements effectively.
- Communicated wait times clearly to guests, enhancing their experience.
- Collaborated with kitchen staff to coordinate timely service delivery.
Host
Oh George Tables and Taphouse
Fairfax
07.2024 - 06.2025
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed reservations and organized seating arrangements effectively.
- Assisted servers with table assignments and guest inquiries promptly.
- Collaborated with kitchen staff to coordinate timely service delivery.
- Trained new hosts on customer service standards and operational procedures.
- Greeted guests and gathered information to seat groups or place on waitlist.
Hostess Manager
Texas Roadhouse Steakhouse
Winchester
04.2022 - 06.2024
- Streamlined front-of-house operations to facilitate seamless guest arrivals and seating.
- Trained and supervised hostess staff to improve customer service capabilities.
- Coordinated reservations and waitlist management to maximize table turnover.
- Facilitated communication between servers and kitchen staff during peak hours.
Education
AA - Liberal Arts And Sciences
University of South Florida
Tampa, FL06-2026
Diploma -
Clarke County High School
Berryville05-2024
Skills
- Customer service
- Time management
- Effective communication
- Guest relations
- Exceptional communication
- Team player mentality
- Telephone reception
- Professional appearance
- Hospitality and accommodation
- Multitasking proficiency
- Team collaboration
Certification
CPR Certification
References
References available upon request.
Affiliations
Girl Scouts
Timeline
Host
Ocean Prime Seafoods
09.2025 - Current
Host
Oh George Tables and Taphouse
07.2024 - 06.2025
Hostess Manager
Texas Roadhouse Steakhouse
04.2022 - 06.2024
AA - Liberal Arts And Sciences
University of South Florida
Diploma -
Clarke County High School