Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Chaney

Tyler

Summary

Experienced administrative and professional background with proven track record of success.

Overview

10
10
years of professional experience

Work History

Operations Specialist

Contigo Health
01.2024 - Current
  • Analyze, research, and respond to complains, appeals and grievances from members and providers
  • Ensure compliances and consistency of all letters
  • Overpayments and refunds of claims
  • Subrogation investigation and lien reports

Administrative Assistant

Contigo Health
08.2019 - 01.2024
  • Screen and log incoming appeals and network exceptions
  • Identify trends in appeals and advise management so can verify if related to quality issue
  • Coordination of Benefits and Subrogation audit of claims
  • Process patient no match claims
  • Create Visio documents and Excel spreadsheets
  • Assist the Operations department with any clerical needs

Customer Service Representative

University Hospitals
06.2017 - 08.2019
  • Assisted members and providers as well as insurance companies with a variety of questions, issues or concerns
  • Identify quality issues and advise department management for improvement
  • Part of hand picked Excellent Based Teams for particular clients.

Medical Coder

LifeForce Management Inc.
05.2015 - 06.2017
  • Data entry of patients' demographics and insurance information
  • Correctly coded and billed ambulance trips
  • Entered payments for ambulance trips

Education

Human Movement -

Kent State University
Kent, OH
05.2006

Skills

  • Proficient in Microsoft Office
  • Adept Multi-tasker
  • Team player
  • Excellent Communication skills
  • Detail oriented

Timeline

Operations Specialist

Contigo Health
01.2024 - Current

Administrative Assistant

Contigo Health
08.2019 - 01.2024

Customer Service Representative

University Hospitals
06.2017 - 08.2019

Medical Coder

LifeForce Management Inc.
05.2015 - 06.2017

Human Movement -

Kent State University

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