Heather Clark
Vidor,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Disaster Case Manager
Catholic Charities Of Southeast Texas
05.2019 - Current
- Establish report with sensitive and divers population to provide crisis intervention to individuals and families
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
- Utilized conflict resolution skills when necessary to address challenges faced by clients during the recovery process, fostering positive outcomes for all parties involved.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
Education
Bachelor in Liberal Arts -
McNeese State University
Lake Charles, LA12.2018
Associate in Arts With High-Distinction -
Rio Salado College
Phoenix, AZ09.2017
Victim Advocacy Certificate -
Adams State University
Alamosa, CO09.2015
Skills
- Interpersonal Communication
- Problem-Solving
- Client Advocacy
- Crisis Management
- Cross-cultural sensitivity
- Case Prioritization
- Interagency collaboration
- Damage Assessment
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Organization and Multitasking
- Documentation And Reporting
Certification
- Certified Victim Advocacy, Adams State College
- Certified HUD Housing Counselor, Housing and Urban Development
Volunteer Experience
Reaud Foundation, Bikes and Bibles, provide food and gifts for underprivileged children during the Christmas season
- Assisted with preparing the gift bags ad handing them out to the children
Point-in-Time (PIC) Count, yearly count of sheltered and unsheltered people experiencing homelessness
- Participated in the yearly count in Jefferson County
Hobbies and Interests
- Community awareness
- Raising awareness of the vulnerable population through Documentary photography and art
Timeline
Disaster Case Manager
Catholic Charities Of Southeast Texas
05.2019 - Current
Bachelor in Liberal Arts -
McNeese State University
Associate in Arts With High-Distinction -
Rio Salado College
Victim Advocacy Certificate -
Adams State University
- Certified Victim Advocacy, Adams State College
- Certified HUD Housing Counselor, Housing and Urban Development
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