Heather Claudius
York,PA
Summary
With a proven track record at the United States Navy and exceptional skills in research and analysis, as well as staff training and development, I've led diverse teams to achieve a wide range of goals. My expertise spans from my current role in enhancing wine education and the customer experience at The Barn at Lavender Acres to advancing national security through analysis and strategic thinking, demonstrating both my hard and soft skill proficiency.
Overview
12
12
years of professional experience
Work History
Sommelier
The Barn at Lavender Acres
01.2024 - Current
- Part Time/20 hours a week.
- Enhanced customer satisfaction by recommending and pairing wines with individual preferences.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
Background Investigator
Peraton
01.2023 - 07.2023
- Full Time/40 hours a week.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Documented information and submitted detailed reports in compliance with Federal Investigative Standards.
- Interacted and communicated daily with a diverse population across all socioeconomic levels.
Department Leading Chief Petty Officer
United States Navy/USS Tripoli (LHA 7)
09.2021 - 01.2023
- Improved intelligence processes across 3 separate watchfloors, drafted 6 standard operating procedures documents outlining daily operations and duties of team members in these positions. Developed and executed annual training plans, ensuring readiness of personnel for mission-critical tasks.
- Led a joint Marine Corps/Navy team on a 3-month Pacific Fleet mission critical deployment, providing tactical analysis, planning and execution strategies, and indications and warnings to senior level commanders. Maintained continuous update of Tripoli Amphibious Readiness Group battle space.
- Delivered comprehensive briefings to senior leadership on administrative department progress, challenges faced, and proposed solutions. Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Responsible for the department 3-M (Maintenance & Material Management) program, monitored and completed maintenance checks at scheduled intervals including preventative and corrective maintenance with some requiring lockout/tagout procedures for safety compliance. Monitored maintenance workflows to ensure scheduled items did not lapse outside of periodicity.
Senior Enlisted Leader - Current Intelligence
United States Africa Command
08.2019 - 09.2021
- Led a diverse group of 67 personnel across two locations - Stuttgart, Germany and Molesworth, England - analyzing transnational threats, strengthening security forces, and responding to crisis advancing U.S. national interests promoting stability, regional security, and prosperity.
- Represented Intelligence Department at high-level meetings with key stakeholders from other military branches or government agencies including multiple African countries working directly with U.S. Embassy and African partners in the presentation of Military Intelligence Training Programs analysis courses ensuring smooth instruction, assessments, and post course reviews.
- Adapted organizational structure and personnel staffing as needed in response to changing conditions or requirements. Advised U.S. Army Colonel for the administrative, daily intelligence production, promotions, and staffing of personnel in conjunction with Defense Intelligence Agency HR personnel.
Chief Intelligence Analyst
Naval Special Warfare Group TWO
04.2016 - 08.2019
- Participated in multi-disciplinary teams working on high-priority projects that required rapid response capabilities under tight deadlines. Organized scheduling, training, and preparation of intelligence analysts to ensure proper fit/fill and maintain deployment readiness.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities. Deployed to East Africa and West Africa in support of SEAL Team TWO and SEAL Team FOUR. Conducted 2300+ hours of all source fusion and analysis directly resulting in 9 successful operations, drafting and releasing of over 150 Intelligence reports and target packages.
- Drafted high-level intelligence briefs for senior-level personnel and streamlined information sharing procedures with Joint and U.S. entities.
- Improved operational readiness, organizing regular training exercises that simulated realistic threat scenarios. Served as the intelligence liaison for Naval Special Warfare TRIDENT exercise, organized analysts in support to three lines of effort, drafting and reviewing intelligence reports training to Joint Staff exercise requirements.
Instructor
Center for Information Dominance
04.2013 - 04.2016
- Earned Master Training Specialist qualification.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques. Provided over 675 hours of instruction encompassing intelligence reporting, analytic techniques, information gathering and assimilation, understanding tactics and doctrine, and preparation of analytical briefs in support of warfare operations.
- Oversaw curriculum development and implementation in alignment with best practices. Led a team of four in the creation of the Navy's first-ever Foreign Military Intelligence Collection Activities (FORMICA) course. Developed 145 learning objectives, 48 practical scenarios, and multiple baseline required course documents resulting in course certification.
- Mentored instructors in curriculum development and instructional delivery. Maintained qualification status' and training plans for subordinate and senior instructor staff and created tracking mechanisms to ensure certifications remained current. Instituted remedial training programs when required.
Education
Certified Sommelier - Wine Education
Wine School of Philadelphia
Philadelphia, PA12-2024
WSET Level Two Award in Wine - Wine Education
Napa Valley Wine School
Napa, CA08-2024
Associate of Applied Science - Intelligence Operations Studies
Cochise College
Douglas, AZ03-2024
No Degree - Organizational Leadership
U.S. Navy Senior Enlisted Academy
Newport, RI06-2020
Skills
- Staff training and development
- Wine education
- Effective writing skills
- Interview techniques
- Lesson planning
- Workforce planning
- Verbal, interpersonal, and written communication
- Organizational and administrative skills
- Research and analysis
- Risk analysis
Timeline
Sommelier
The Barn at Lavender Acres
01.2024 - Current
Background Investigator
Peraton
01.2023 - 07.2023
Department Leading Chief Petty Officer
United States Navy/USS Tripoli (LHA 7)
09.2021 - 01.2023
Senior Enlisted Leader - Current Intelligence
United States Africa Command
08.2019 - 09.2021
Chief Intelligence Analyst
Naval Special Warfare Group TWO
04.2016 - 08.2019
Instructor
Center for Information Dominance
04.2013 - 04.2016
Certified Sommelier - Wine Education
Wine School of Philadelphia
WSET Level Two Award in Wine - Wine Education
Napa Valley Wine School
Associate of Applied Science - Intelligence Operations Studies
Cochise College
No Degree - Organizational Leadership
U.S. Navy Senior Enlisted Academy
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