Heather Clegg
St. John,MO
Summary
Dedicated healthcare and administrative professional with over 15 years of experience in patient care, staffing coordination, healthcare support and supply management. Strong background in fast-paced medical environments with proven skills in communication, organization, scheduling and patient support. Recognized for dependability, compassion and the ability to adapt quickly.
Overview
18
18
years of professional experience
Work History
Staffing Assistant
SSM
St Louis, MO
12.2023 - Current
- Partnered with department managers to assess staffing needs
- Coordinated staffing schedules to ensure coverage across departments
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
PSA
SSM Health
St.Louis, Mo
09.2019 - 12.2023
- Responsible for keeping patients safe.
- Works directly under RN to reorientate and calm patients that are agitated or confused. Documents observations every 15 mins.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Assisted in crisis intervention strategies, ensuring safety and stability for clients in distress.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
PCT
SSM Health
St.Louis, Mo
10.2015 - 09.2019
- Responsible for ADL's, vitals, EKG’s, foley care, accu checks, and specimen collection.
- Assisted patients with daily living activities, enhancing overall patient comfort and satisfaction.
- Trained new staff on protocols and best practices to ensure high-quality patient care delivery.
- Implemented infection control measures, contributing to improved safety standards within the healthcare environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Central Supply Clerk
NHC
Maryland Heights, Mo
03.2013 - 10.2015
- Ordered supplies for residents in a 215 bed nursing home.
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Ensured timely delivery of medical supplies by coordinating with various departments and vendors effectively.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations when handling sensitive information related to medical supply use or distribution.
PCT
AWS
St.Louis, Mo
11.2012 - 12.2013
- Responsible for passing medication, cooking, cleaning, assisting clients to doctors appointments, and grocery shopping.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
CNA
NHC
Maryland Heights, MO
12.2009 - 11.2012
- Assisted RN’s with vital signs, exercise, crafts, maintaining clean rooms and any other duties assigned by RN.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted patients with daily living activities, promoting independence and dignity.
NA/CNA
Delmar Gardens
St.Louis, Mo
08.2008 - 12.2009
- Assisting RN’s with residents. ADL’s, vital signs, maintaining clean rooms, and any other duties assigned by the RN.
Education
High School Diploma -
Pattonville High
CNA -
Delmar Gardens
2009
Skills
- Staff scheduling expertise
- Strong organization
- Schedule management
- Staff scheduling
- Attention to detail
- Multitasking Abilities
- Reliability
- Training and mentoring
- HIPAA compliance
- Basic life support
- End-of-life care
- Emotional support
Timeline
Staffing Assistant
SSM
12.2023 - Current
PSA
SSM Health
09.2019 - 12.2023
PCT
SSM Health
10.2015 - 09.2019
Central Supply Clerk
NHC
03.2013 - 10.2015
PCT
AWS
11.2012 - 12.2013
CNA
NHC
12.2009 - 11.2012
NA/CNA
Delmar Gardens
08.2008 - 12.2009
High School Diploma -
Pattonville High
CNA -
Delmar Gardens