Heather Clemons
Knox,Indiana
Summary
Dedicated and mission-driven professional with over 5 years of experience developing and coordinating enriching programs for diverse populations. Adept at planning educational events, leading workshops, and managing documentation in a compliance-heavy environment. Known for building strong rapport with individuals from underrepresented backgrounds, including older adults and youth, and for adapting programming to meet evolving needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Miller's Health Systems
Culver, IN
04.2019 - 06.2025
- Designed and implemented a wide range of educational, recreational, and culturally relevant programs to foster personal growth and community engagement.
- Planned monthly activity schedules, community outings, and events aligned with participants' interests and abilities.
- Led individualized planning, conducted assessments, and documented participation in compliance with federal and state regulations.
- Created and distributed promotional materials using Microsoft Word and Excel, and analyzed participation data to improve offerings.
- Coordinated transportation logistics for offsite appointments and events, ensuring safety and accessibility.
- Supported resident transitions and care plans in collaboration with interdisciplinary teams.
- Served as the primary point of contact for family members, medical staff, and vendors, demonstrating strong communication and stakeholder coordination.
Supervisor/Assistant Store Manager
Bath and Body Works, Limited Brands
Plymouth, IN
08.2009 - 11.2018
- Co-managed and trained a team of 12 to 20 staff members, emphasizing customer experience, accountability, and performance, and fostered a positive, goal-oriented environment.
- Led day-to-day operations, including scheduling, inventory control, opening and closing procedures, end-of-day reporting, register balancing, and ensuring policy compliance.
- Facilitated communication between store leadership and team members to ensure smooth execution of promotional events and product launches.
- Created a shift schedule and delegated tasks strategically, aligning staff strengths with evolving store needs.
- Executed in-store promotional events and seasonal displays, using visual and written materials to engage the public. Added personalized, brand-approved touches to enhance the customer experience, demonstrating creativity, adaptability, and client-focused approaches.
- Consistently ranked as a top sales performer and district leader in customer engagement.
Education
Bachelor of Arts - Communication
Purdue University North Central
Westville12-2013
Skills
- Program and event coordination
- Participant engagement
- Workshop facilitation
- One-on-one advising and support
- Community outreach and engagement
- Strong technical and narrative writing abilities
- Microsoft Office proficiency
- Data entry and compliance documentation
- Team leadership and collaboration
- Cultural sensitivity and inclusive programming
Certification
- Qualified Activity Professional - January 2022 to present
Languages
American Sign Language
Limited
French
Limited
Accomplishments
- Executed mid- to large-scale events Including mini carnival, community events, trick-or-treat experiences, and seasonal fundraisers, handling logistics, volunteer coordination, and community outreach.
- Provided programming for one-on-one and group support to residents with diverse cognitive, emotional, and physical needs. Developed plans to promote confidence, independence, and purpose.
- Initiated and implemented sensory-friendly adaptations for events and activities to enhance inclusivity and accessiblity.
Affiliations
- Creative Writing - I enjoy writing emotionally driven fiction and character-focused narratives.
- Gardening - I tend a medium sized backyard garden space that focuses on relaxation, plant growth, and creating a peaceful outdoor environment.
- Cat fostering - I currently foster cats through the local humane society.
- Mindfulness and wellness practice - I enjoy meditation, nature walks, and balancing activities to promote self-wellness.
- Music - I play clarinet and find deep connection through music.
References
References available upon request.
Timeline
Life Enrichment Director
Miller's Health Systems
04.2019 - 06.2025
Supervisor/Assistant Store Manager
Bath and Body Works, Limited Brands
08.2009 - 11.2018
Bachelor of Arts - Communication
Purdue University North Central
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