Heather Coley
Miami Gardens
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pharmacy Hub
Miami Gardens
04.2025 - 07.2025
- Prepared and dispensed medications according to prescriptions and pharmacy guidelines.
- Ensured compliance with safety standards and maintained a clean workspace.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Technician
Aids Healthcare Foundation
Wilton Manors
04.2012 - 01.2025
- Assisted customers with inquiries and provided information on medications.
- Managed inventory by restocking shelves and organizing pharmaceutical products.
- Operated pharmacy software to process prescriptions and maintain patient records.
- Ensured compliance with safety standards and maintained a clean workspace.
- Collaborated with pharmacists to verify prescription accuracy and dosage instructions.
- Handled cash register transactions and processed payments for medical supplies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Pharmacy Technician
Walgreens
Miami Gardens
09.1991 - 12.1999
- Prepared and dispensed medications according to prescriptions and pharmacy guidelines.
- Assisted customers with inquiries and provided information on medications.
- Managed inventory by restocking shelves and organizing pharmaceutical products.
- Operated pharmacy software to process prescriptions and maintain patient records.
- Ensured compliance with safety standards and maintained a clean workspace.
- Handled cash register transactions and processed payments for medical supplies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
Maintenance Technician
Army
Fot Jackson
Education
Some College (No Degree) - Mortuary Science
Broward College
Fort Lauderdale, FLSome College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- Medication dispensing
- Prescription verification
- Pharmacy software
- Inventory management
Certification
PTCB, Registered Pharmacy Technician and certified Immunizer
Languages
English
Full Professional
References
References available upon request.
Timeline
Pharmacy Technician
Pharmacy Hub
04.2025 - 07.2025
Pharmacy Technician
Aids Healthcare Foundation
04.2012 - 01.2025
Pharmacy Technician
Walgreens
09.1991 - 12.1999
Maintenance Technician
Army
Some College (No Degree) - Mortuary Science
Broward College
Some College (No Degree) - Nursing
Miami Dade College