Heather Colwell
Angels Camp
Summary
Innovated Restaurant manager with more than 20 years of customer service and food preparation experience. Motivates team members to meet challenging customer demands in a fast paced environment. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Adventist Health Sonora
Angels Camp
04.2023 - 09.2025
- Managed patient registration and insurance verification processes efficiently.
- Utilized electronic health record systems to maintain accurate patient data.
- Trained new staff members on patient access procedures and software tools.
- Resolved patient concerns by addressing issues promptly and professionally.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Shift Supervisor
Starbucks
Angels Camp
07.2021 - 04.2023
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Restaurant Manager
Round Table Pizza
Angels Camp
04.2006 - 08.2021
- Hired, scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Money management, daily banking and payroll.
- HACCP
- inventory control
Shift Manager
Round Table Pizza
Los Gatos
05.2001 - 03.2006
- Performed opening and closing procedures including setting up cash drawers, prepping and arranging products to keep facility operations ready.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Checked in orders for quality and completeness.
Education
GED -
High School Equivalency Certificate
State Of California01-2026
Skills
- Restaurant operations management
- 20 years Customer Service
- Labor and food cost control
- Staff development
- Hiring and training
- Supervisory skills
- НАССР
- Inventory control
- Patient scheduling
- Insurance verification
- Electronic health records
- Data accuracy
- Customer relationship management
- Problem solving
Timeline
Patient Access Representative
Adventist Health Sonora
04.2023 - 09.2025
Shift Supervisor
Starbucks
07.2021 - 04.2023
Restaurant Manager
Round Table Pizza
04.2006 - 08.2021
Shift Manager
Round Table Pizza
05.2001 - 03.2006
GED -
High School Equivalency Certificate