HEATHER COLWELL
Angels Camp
Summary
Innovated Restaurant manager with more than 20 years of customer service and food preparation experience. Motivates team members to meet challenging customer demands in a fast paced environment. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Adventist Health Sonora
Angel’s Camp
04.2023 - Current
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients with appointment scheduling and information inquiries.
- Utilized electronic health record systems to maintain accurate patient data.
- Trained new staff members on patient access procedures and software tools.
- Resolved patient concerns by addressing issues promptly and professionally.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Shift Supervisor
Starbucks
Angels Camp
07.2021 - 04.2023
- Supervised daily operations in a fast-paced coffee shop environment.
- Trained and mentored new partners on beverage preparation and customer service.
- Managed inventory levels and placed orders to ensure product availability.
- Ensured compliance with food safety and sanitation standards across the store.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Restaurant Manager
Round Table Pizza
Angels Camp
04.2006 - 08.2021
- Staff development
- Hiring and training
- Supervisory skills
- Completed opening and dosing duties to facilitate business operations.
- Counted cash on hand at shift change and dosing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Hired, scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Money management, daily banking and payroll.
- НАССР
- Inventory control
- Performed opening and closing procedures including setting up cash drawers, prepping and arranging products to keep facility operations ready.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Checked in orders for quality and completeness.
Shift Manager
Round Table Pizza
Los Gatos
05.2001 - 03.2006
Education
General -
Los Gatos High School
Los Gatos, CASkills
- Restaurant operations management
- Customer Service
- Labor and food cost control
- Staff development
- Hiring and training
- Supervisory skills
- НАССР
- Inventory control
- Patient scheduling
- Insurance verification
- Electronic health records
- Data accuracy
- Customer relationship management
- Problem solving
Timeline
Patient Access Representative
Adventist Health Sonora
04.2023 - Current
Shift Supervisor
Starbucks
07.2021 - 04.2023
Restaurant Manager
Round Table Pizza
04.2006 - 08.2021
Shift Manager
Round Table Pizza
05.2001 - 03.2006
General -
Los Gatos High School