Heather Cortese
Little River Academy
Summary
Dedicated technician with strong skills in technical support and network troubleshooting. Proven ability to resolve IT issues efficiently and maintain effective communication with users.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Campus Technician
Belton ISD
Belton
01.2025 - Current
- Provided technical support to students and staff for various IT issues.
- Monitored network connectivity and reported issues to appropriate personnel.
- Assisted with the setup of audiovisual equipment for events on campus.
- Maintained an inventory of IT assets including PCs, laptops and peripherals.
- Provided technical support to faculty, staff and students for PC hardware and software related issues.
- Performed troubleshooting of desktop systems, laptops and printers in a timely manner.
Education
Some College (No Degree) - EKG
Temple College
Temple, TXSkills
- Technical support
- Customer service
- Audiovisual setup
- Network troubleshooting
- Problem resolution
- Team collaboration
- Hardware maintenance
Certification
- Acer Repair Certified
Timeline
Campus Technician
Belton ISD
01.2025 - Current
Some College (No Degree) - EKG
Temple College
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