Heather Cowman
Cooper City
Summary
Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and enhancing employee and student engagement.
Overview
26
26
years of professional experience
Work History
Sales Director
Mary Kay Inc.
01.2007 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Owner
5 Star Day Care And Pre-School
01.1999 - 03.2006
- Reviewed and implemented nutritional meal plans as required by FDA regulations.
- Reviewed and implemented policies and procedures with DSFA to ensure compliance with Illinois state codes and regulations.
- Consulted with Licensed Social Workers regarding child welfare to monitor their safety and well-being, and difficult social and legal issues. and assisted children and families with solutions to problems and negative situations.
- Created a curriculum and an active learning environment for children.
- Established a positive workplace culture that fostered employee engagement and collaboration.
Education
Certificate - Paralegal
Sauk Valley Community College
Dixon10.1997
High School Diploma -
Dixon High School
Dixon, IL05.1996
Skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Excellent Communication Skills
- Excellent Computer Skills
- Understanding Customer Needs
Timeline
Sales Director
Mary Kay Inc.
01.2007 - Current
Owner
5 Star Day Care And Pre-School
01.1999 - 03.2006
Certificate - Paralegal
Sauk Valley Community College
High School Diploma -
Dixon High School
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