Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Crain

Phillipsburg,KS

Summary

Dynamic leader with proven expertise in staff training and development, and exceptional customer service, honed at Pizza Hut and in healthcare settings. Excelled in team motivation and workload management, enhancing operational efficiency and customer satisfaction. Skilled in fostering positive environments, achieving goals with innovative solutions, and driving team performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Pizza Hut
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Certified Nursing Assistant

Phillips County Retirement Center
02.2017 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

Caregiver Lead Teacher

Phillipsburg Child Care Center
03.2023 - 10.2024
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
  • Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.

Education

High School Diploma -

Phillipsburg High School
Phillipsburg, KS
05-2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Workload management

Timeline

Assistant Manager

Pizza Hut
08.2023 - Current

Caregiver Lead Teacher

Phillipsburg Child Care Center
03.2023 - 10.2024

Certified Nursing Assistant

Phillips County Retirement Center
02.2017 - Current

High School Diploma -

Phillipsburg High School

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Heather Crain