Heather Creson
Access Community Based Services
Canton,NC
1
Language
1
Certification
7
years of professional experience
Results-driven professional with a strong background in community outreach and staff management. Skilled in financial oversight and compliance, consistently fostering team collaboration to achieve organizational goals and drive growth in a competitive market.
Work History
Executive Director
4 Years 4 Months- Oversaw budget management and resource allocation to ensure operational efficiency.
- Collaborated with stakeholders to establish strategic partnerships for program expansion.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Led development and implementation of community outreach programs to enhance service delivery.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Created succession plans to provide continuity of operations during leadership transitions.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Facilitated regular staff meetings to promote communication and alignment on organizational goals.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Verifying licensure, certification, background checks and credentialing as required by law.
- Documenting all employee and patients activities within a timely manner.
- Participation in the QAPI program.
Case Coordinator
2 Years 9 Months- Developed care plans tailored to individual client needs, ensuring comprehensive support.
- Monitored case progress and adjusted interventions based on client feedback and needs.
- Coordinated client services and resources to enhance service delivery efficiency.
- Trained and mentored new staff on case management best practices and organizational policies.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Managed schedules, making sure that clients' hours and needs are met.
Education
GED
Skills
Strategic planning
Financial management
Financial oversight
Case management
Networking
Program development
Community engagement
Community outreach
Performance evaluation
Innovation and creativity
Staff training
Relationship and team building
Accomplishments
- Supervised team of 49 staff members.
- Honored with Best Practice award for exceptional contributions to the team.
Certification
- Alzheimer's Training
- Online Incident Reporting
- Code Of Conduct Ethics
- Infection Control
- Hazards Materiel
Languages
English
Native or Bilingual
Timeline
Executive Director
Access Community Based Services
06.2022 - CurrentRead More
Case Coordinator
Access Community Based Services
09.2019 - 06.2022Read More
Haywood Community College
GED
Read More