Heather Crowder
Cincinnati
Summary
Dynamic General Manager with expertise in staff management, budget oversight, and inventory control. Proven history of enhancing operational efficiency and customer satisfaction through strategic marketing and compliance monitoring.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Goodfellas Pizzeria
Cincinnati
07.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of busy pizzeria, ensuring smooth service and quality.
- Managed staff scheduling to maintain optimal workforce levels during peak hours.
- Coordinated inventory management to ensure adequate supply of ingredients and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed marketing strategies to attract new customers and increase sales.
- Monitored compliance with health and safety regulations in food preparation areas.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
GED -
Wester Brown
OhioSkills
- Sales strategy
- Customer relationship management
- Staff management
- Budget management
- Compliance monitoring
- Inventory control
Certification
- Servsafe Manager
Timeline
General Manager
Goodfellas Pizzeria
07.2022 - Current
GED -
Wester Brown