HEATHER CRUMP
Lubbock,TX
Summary
Detail-oriented and highly organized insurance adjuster with 2 years of experience in assessing property damage and negotiating settlements. Proven track record of accurately evaluating claims and providing exceptional customer service. Seeking to leverage expertise in auto area of expertise and contribute to your company. Motivated individual specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CAT Property Claims Adjuster-OA
Allstate Insurance Co
05.2024 - Current
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Senior Licensed Advisor
Allstate: THOMAS ALLEN AGENCY
10.2023 - 03.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency
- Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients
- Facilitated communication and collaboration between departments to help business function smoothly
Licensed Insurance Advisor
National General Insurance Company
05.2022 - 06.2023
- Increased client satisfaction by providing personalized insurance advice and solutions
- Streamlined policy application processes for faster approvals and enhanced customer experience
- Expanded the client base through targeted marketing strategies and relationship building
- Improved team efficiency with regular training sessions on new products and industry trends
92A Automated Logistical Specialist/ 68E
United States Army
10.2011 - 04.2023
- Improved supply chain efficiency by streamlining inventory management and implementing automated tracking systems
- Enhanced overall logistical operations by coordinating with various departments to ensure timely delivery of materials and supplies
- Increased accuracy in inventory reporting by conducting thorough audits and reconciling discrepancies promptly
- Reduced order fulfillment time through efficient organization, prioritization, and distribution of tasks among team members
Independent Insurance Adjuster
QA Claims
07.2020 - 10.2022
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments
Personal Banker/ Advisor
Wells Fargo
09.2017 - 07.2020
- Improved customer satisfaction by providing personalized banking solutions and exceptional service
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients
- Enhanced client retention with proactive follow-ups and timely resolution of account issues
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery
Education
Diploma -
Frenship High School
Wolfforth, TX92A: Logics And Supply -
Army Logistics University
Fort Lee, VASkills
- Proficient in insurance claim assessment
- Settlement negotiation
- Attention to detail
- Analytical skills
- Excellent communication
- Interpersonal abilities
- Familiarity with insurance policies
- Familiarity with regulations
- Ability to work independently
- Collaboration
- Proficient in CCC/ Exactimate
- Strategic Planning
- Training
- Mentoring
- Relationship Building
Certification
- Tx adjuster License, Npn: 20190525
- P&C license
- TX Property and casualty adjuster Pre-licensing certification, Comprehensive understanding of Insurance contracts, Risk & hazards, Liability & law, Claim negotiation and settlement, Home owners insurance, Dwelling insurance, Personal auto insurance, Farm insurance, Crop insurance, Commercial property insurance, Commercial general liability, Specialty liability & surety bonds, Commercial auto insurance, Marine insurance, Aviation insurance, Worker's compensation & health insurance, Insurance rules and regulations, Ethics & unfair practices, Insurance fraud.
Timeline
CAT Property Claims Adjuster-OA
Allstate Insurance Co
05.2024 - Current
Senior Licensed Advisor
Allstate: THOMAS ALLEN AGENCY
10.2023 - 03.2024
Licensed Insurance Advisor
National General Insurance Company
05.2022 - 06.2023
Independent Insurance Adjuster
QA Claims
07.2020 - 10.2022
Personal Banker/ Advisor
Wells Fargo
09.2017 - 07.2020
92A Automated Logistical Specialist/ 68E
United States Army
10.2011 - 04.2023
Diploma -
Frenship High School
92A: Logics And Supply -
Army Logistics University