Heather Dame
Kokomo,IN
Summary
Dynamic business owner and former Marketing Specialist at Whole Foods Market, skilled in customer relations and marketing. Successfully enhanced brand awareness and customer satisfaction through strategic initiatives and exceptional service. Proven ability to build relationships and lead high-performing teams, driving revenue growth and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Lucky Lemon Bakery
06.2019 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Marketing Specialist
Whole Food Market
01.2009 - 01.2013
- Streamlined communication processes, leading to improved collaboration between departments.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Managed cross-functional teams to successfully execute product launches and promotional events.
Education
Associate of Science - Culinary Arts
Sullivan University
Louisville, KY03-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Product branding
- Customer service
- Customer service management
- Teamwork and collaboration
Certification
ServSafe Certification
Timeline
Owner
Lucky Lemon Bakery
06.2019 - 07.2024
Marketing Specialist
Whole Food Market
01.2009 - 01.2013
Associate of Science - Culinary Arts
Sullivan University
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