HEATHER DAVIS
Dallas,NC
Overview
2025
2025
years of professional experience
Work History
Director of Operations
Visual Edge
07.2021 - Current
- Manage Operations & Logistics executing over $650k in monthly revenue-based order processing
- Forecast monthly and rolling revenue expectations by analyzing current and pending projects.
- Plan and monitor day-to-day business functioning to ensure P&L goals are achieved or exceeded and within budget.
- Manage and coordinate quarterly and end-of-year cycle counts, maintaining 98% or above variances.
Administrative Manager
Technocom
06.2015 - 07.2021
- Scheduled and managed the work of administrative staff, developing Key Performance Indicators and providing guidance and feedback to ensure high performance standards.
- Implemented new collection strategies which reduced aged Accounts Receivables by 76%.
- Developed and executed customer-based incentive programs designed to generate revenue and reduce administrative costs.
- Managed and reported the Sales Team's commissions and Field Technician's Tip Leads.
Contract Billing Specialist
Toshiba Business Solutions
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Created itemized invoices and monthly statements.
- Developed a customer contact log that boosted invoicing integrity.
- Consistently exceeded daily customer contact quotas by 100%.
Education
Bachelor of Arts -
University of North Carolina At Pembroke
Pembroke, NC05-2025
Associate of Arts -
Gaston College
Dallas, NC05-2002
Skills
- Operations Management
- Logistics Coordination
- Inventory Control
- E-automate
- Scorekeeper
- Cross-functional Collaboration
- Customer Service
- Team Leadership
- Time Management
- Month-end closing procedures
- Strategic Planning
Personal Information
Title: DIRECTOR OF OPERATIONS
Timeline
Director of Operations
Visual Edge
07.2021 - Current
Administrative Manager
Technocom
06.2015 - 07.2021
Contract Billing Specialist
Toshiba Business Solutions
Bachelor of Arts -
University of North Carolina At Pembroke
Associate of Arts -
Gaston College
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