Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Heather Davis

Heather Davis

Chester,VA

Summary

Professional with strong background in legal support, equipped to handle variety of tasks in fast-paced environment. Expertise in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and proactive approach to problem-solving make for reliable asset.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Jalepenos
03.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Caregiver, Special Needs

Colton Bowers
02.2017 - 08.2024
  • Managed and coordinated complex schedules for multiple appointments and therapies, ensuring timely attendance and adherence to treatment plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individual by providing personalized care and attention.
  • Assisted client in achieving their daily goals by offering physical support and emotional encouragement.
  • Communicated effectively with medical professionals, educators, and support staff to advocate for and ensure the best care for client
  • Addressed the unique and evolving needs of client requiring innovative problem-solving, the ability to think critically and make informed decisions, often with limited resources and under tight deadlines

Education

Paralegal Certificate - Paralegal Studies

Hampton University
Hampton, VA
05-2025

Associate of Applied Science - General Studies

J Sargent Reynolds
Richmond, VA
12-2023

Skills

  • Customer service
  • Communication
  • Active listening
  • Critical thinking
  • Data entry
  • Organization
  • Time Management
  • Attention to detail and high degree of accuracy
  • Maintain meticulous records and documentation
  • Researching and analyzing complex information
  • Effective collaboration and problem solving concerning multiple organizations
  • Adaptable and flexible

Certification

  • Certified paralegal

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

Jalepenos
03.2022 - 08.2024

Caregiver, Special Needs

Colton Bowers
02.2017 - 08.2024

Paralegal Certificate - Paralegal Studies

Hampton University

Associate of Applied Science - General Studies

J Sargent Reynolds

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