HEATHER DAVIS
Marriott International, Inc.
Kissimmee,FL
2
Languages
16
years of professional experience
Dynamic leader and problem-solver with a proven track record at Domino's Pizza, enhancing sales and team cohesion. Expert in guest engagement and multitasking, I excel in fast-paced environments, ensuring top-notch service and efficiency. Skilled in sales techniques and communication, I drive continuous improvement and profitability through strategic planning and exceptional customer service.
Work History
Guest Service Expert
2 Years- Delivered exceptional guest experiences through attentive service and prompt issue resolution.
- Collaborated with team members to streamline check-in and checkout processes, enhancing operational efficiency.
- Trained new staff on customer service protocols and company policies, fostering a supportive work environment.
- Implemented feedback mechanisms to improve guest satisfaction scores and address service gaps effectively.
Server
9 Years- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
4 Years 4 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma - Health Sciences
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Memory retention
Service prioritization
Sales expertise
Sales Techniques
Order Accuracy
Suggestive Selling
Bill computation
Reliable and Responsible
Adaptable and Flexible
Multitasking Abilities
Team Leadership
Problem-Solving
Excellent Communication
Continuous Improvement
Effective Communication
Time Management
Active Listening
LANGUAGES
Spanish
Limited Working
Timeline
Guest Service Expert
Marriott International, Inc.
09.2024 - CurrentRead More
Server
Rainforest Cafe
07.2015 - 07.2024Read More
General Manager
Domino's Pizza
03.2011 - 07.2015Read More
Osceola High School
High School Diploma from Health Sciences
Read More