Heather Day
Fleming,Colorado
Summary
Dynamic office manager with a proven track record excelling in customer service and office management. Enhanced client satisfaction through effective feedback systems and streamlined operations. Skilled in account reconciliation and adept at managing vendor relationships, ensuring high-quality services while achieving cost savings.
Overview
9
9
years of professional experience
Work History
Office Manager
Humalfa Americas Organic Fertilizer CO.
12.2019 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Customer Service Representative
Banner Health Care
04.2016 - 08.2019
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Bachelor of Science - Agricultural Economics
Colorado State University
Fort Collins, CO05-1991
Skills
- Customer service
- Office management
- Billing
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Mail handling
- Human resources
Timeline
Office Manager
Humalfa Americas Organic Fertilizer CO.
12.2019 - 02.2025
Customer Service Representative
Banner Health Care
04.2016 - 08.2019
Bachelor of Science - Agricultural Economics
Colorado State University
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