Summary
Overview
Work History
Education
Skills
Timeline
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Heather Dealey-Kleven

North Bend,WA

Summary

Performance-driven District Manager experienced in sales management, recruiting/training/developing/retaining top talent, human resources, visual merchandising and store operations within the retail industry. Demonstrated success in execution of corporate initiatives for immediate and long-term revenue gain. Proven leadership, communication and organization skills.

Overview

14
14
years of professional experience

Work History

District Manager - Washington/Oregon/Alaska

Pacsun
01.2024 - Current
  • Oversee 14 stores in Washington/Oregon/Alaska
  • Manage all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Analyze financial data for each store in the district to identify areas of improvement or growth potentials.
  • Ensure that all stores met their monthly targets by providing guidance and support as needed.
  • Provide ongoing coaching and training for store managers on how to maximize productivity and profits.

District Manager – Washington/Oregon District

Rue21
07.2021 - 01.2024
  • Oversaw 16 stores throughout Washington and Oregon
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Had the best retention in Company in 2022
  • Was asked to be on the Credit Committee to roll out the rue21 Credit Card to the company
  • High rate of internal promotions at all store levels.

Corporate District Director - Washington District

Eddie Bauer
01.2015 - 07.2020
  • Oversaw 12 stores throughout Western Washington/Alaska (also had Oregon market for 2 years)
  • Corporate Office market – worked closely with all Corporate partners, including merchants, visual, allocations and operations
  • Held Senior Management Team walkthroughs with every floorset in Corporate stores
  • Promoted two Store Managers to District Manager
  • Promoted ten Co-Manager/Assistant Managers to Store Manager
  • Responsible for achieving financial goals and company KPI expectations
  • Elevated management talent through workshops and succession planning
  • Recruited, hired, trained and continuous development with all levels of management to ensure a well balanced store team
  • Oversaw and upheld all aspects of Operations to ensure operational excellence in all stores.

District Manager - Seattle South

Gymboree Corporation
11.2010 - 01.2015
  • Managed 13 stores that included 4 brands – Gymboree, Crazy 8, Janie & Jack and Gymboree Outlet in Washington and Montana
  • Responsible for achieving financial goals and company expectations through recruiting and hiring talent, motivating Store Managers and teams, assessing and developing Store Managers’ skills, and promoting a positive work environment
  • Served as the primary link between the home office and individual stores
  • Continuously assessed business and create action plans to improve sales
  • Ensured store teams were focused on the customer, utilizing all sales programs
  • Ensured store teams were consistently using company tools to ensure operational excellence
  • Actively managed succession planning to identify internal and external talent
  • Created and followed up on Individual Development Paths for management team
  • Managed and resolved employee relations issues
  • Enforced shrink initiatives to achieve district shrink goal
  • Ensured merchandise presentations are consistent with company standards
  • Rolled out new company initiatives to team
  • Reacted swiftly to changes in the business, engaging the team in problem solving
  • Identified root causes, brainstormed potential solutions, and selected best alternative
  • Ensured store teams were upholding Gymboree’s Values and Core Attributes.

Education

Bachelor of Science -

Central Michigan University
05-1997

Skills

  • Strategic Business Planning
  • Team Building and Leadership
  • Recruiting and Staffing Initiatives
  • Operational Excellence
  • Budget Management
  • Customer Experience Enhancement
  • Executive Partnerships
  • Planning and Executing
  • Visual Merchandising

Timeline

District Manager - Washington/Oregon/Alaska

Pacsun
01.2024 - Current

District Manager – Washington/Oregon District

Rue21
07.2021 - 01.2024

Corporate District Director - Washington District

Eddie Bauer
01.2015 - 07.2020

District Manager - Seattle South

Gymboree Corporation
11.2010 - 01.2015

Bachelor of Science -

Central Michigan University

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Heather Dealey-Kleven