Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Deay

North Richland Hills,TX

Summary

Insurance professional known for delivering high-quality customer service and maintaining high standards. Possesses valuable experience in addressing client issues and providing reliable support. Consistently collaborates with team members to achieve positive outcomes and adapts to changing demands. Skilled in policy analysis, claims management, and fostering client relationships.

Overview

6
6
years of professional experience

Work History

Insurance Customer Service Representative

Progressive
04.2024 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.

Inbound Sales Associate

Teleperformance USA
07.2023 - 04.2024
  • Established credibility with potential buyers by addressing objections effectively through persuasive negotiation tactics that showcased unique selling points of offered products or services.
  • Participated in ongoing training sessions to continuously enhance product knowledge, sales techniques, and customer service skills.
  • Utilized CRM software to track customer interactions, ensuring timely follow-ups and accurate record-keeping for future reference.

Service Operations Manager

Tom Thumb Food Stores
05.2019 - 06.2023
  • Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
  • Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
  • Improved service operations efficiency by implementing standardized processes and procedures.
  • Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.

Education

High School Diploma -

Grapevine High School
Grapevine, Texas

Skills

  • Organization
  • Insurance terminology
  • Reporting skills
  • Documentation skills
  • Reliability
  • Computer Proficiency
  • Electronic authorization processing

Timeline

Insurance Customer Service Representative

Progressive
04.2024 - Current

Inbound Sales Associate

Teleperformance USA
07.2023 - 04.2024

Service Operations Manager

Tom Thumb Food Stores
05.2019 - 06.2023

High School Diploma -

Grapevine High School

Similar Profiles

CREATE PROFILE
Heather Deay