Heather DeMeritt
Portland,TX
Summary
Dynamic Assistant Manager with a proven track record at Firehouse Subs, excelling in customer service and team leadership. Enhanced profitability through effective cost-control measures and optimized inventory management. Skilled in staff training and development, fostering a collaborative environment that improved service delivery and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Firehouse Subs
Portland, TX
07.2016 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented cost-control measures, reducing waste and enhancing profitability.
- Developed staff schedules to align with peak business hours, improving service delivery.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Member
Whataburger
Portland, TX
09.2015 - 07.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently while adhering to food safety standards.
- Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
- Assisted in training new crew members on company policies and procedures, enhancing team performance.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Work Student
South Texas Archives
Kingsville, TX
09.2013 - 09.2015
- Assisted in cataloging and digitizing archival materials for improved access and preservation.
- Supported research initiatives by retrieving documents and providing accurate information to staff and researchers.
- Maintained organized records, ensuring compliance with archival standards and best practices.
- Collaborated with team members to enhance workflow efficiency in the archives' operations.
- Led projects to assess collection inventory, optimizing space utilization within the archive facility.
Education
High School Diploma -
Gregory-Portland High School
Portland, TXNo Degree - History
Texas A&M University-Kingsville
Kingsville, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Time management
- Staff training and development
- Task delegation
- Employee scheduling
- Policy enforcement
- Orientation and training
Certification
Food Handler Certified
Timeline
Assistant Manager
Firehouse Subs
07.2016 - Current
Crew Member
Whataburger
09.2015 - 07.2016
Work Student
South Texas Archives
09.2013 - 09.2015
High School Diploma -
Gregory-Portland High School
No Degree - History
Texas A&M University-Kingsville