Heather DeMeritt
PORTLAND
Summary
- Results-driven Assistant Manager specializing in customer service, team leadership, and operations management. Proven ability to implement process improvements and enhance service efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Firehouse Subs
Portland, TX
07.2016 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements that enhanced service efficiency and reduced wait times.
- Managed inventory control, maintaining optimal stock levels and minimizing waste.
- Developed staff schedules to optimize labor resources and meet business demands.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Crew Memeber
Whataburger
Portland, TX
12.2015 - 07.2016
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Collaborated with team members to streamline workflow during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Work Study Student
South Texas Archives
Kingsville, TX
09.2013 - 09.2015
- Assisted in cataloging archival materials for improved accessibility and organization.
- Conducted research to support historical documentation projects, enhancing resource availability.
- Managed digital records, ensuring accuracy and adherence to preservation standards.
- Collaborated with team members to streamline workflows, increasing overall efficiency of operations.
- Input data into spreadsheets and databases.
- Evaluated existing systems for record-keeping, recommending enhancements to optimize performance.
Education
High School Diploma -
Gregory-Portland High School
Portland, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff supervision
- Employee scheduling
- Operations management
- Problem-solving
- Staff management
- Conflict resolution
Certification
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Firehouse Subs
07.2016 - Current
Crew Memeber
Whataburger
12.2015 - 07.2016
Work Study Student
South Texas Archives
09.2013 - 09.2015
High School Diploma -
Gregory-Portland High School