Heather Derby
Pocatello,ID
Summary
Client-focused Human Services Specialist with over twelve years of experience providing compassionate care and support to clients from diverse backgrounds. Proven expertise as a liaison between clients and service providers, including recent roles at Wyoming State Psychiatric Hospital and CoxHealth Medical Center, where adaptability to individual client needs and a calming presence in stressful situations were paramount. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm while promoting employee development and retention. Actively seeking a full-time position to leverage problem-solving abilities and contribute to team success while advancing organizational objectives.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
CNA - Certified Nursing Assistant
CoxHealth
Branson, MO
10.2024 - Current
- Provide basic patient care under direction of nursing staff.
- Perform duties such as take vitals, bathe, dress, move patients, change linens and other duties as assigned. Obtains information on patient condition as requested by the nursing staff, and reports any changes in patient condition.
- Excellent verbal and written communication skills
- Exhibits valuable time management skills
- Strong analytical/problem solving skills.
- Flexibility and ability to work in a multi-tasking environment
CNA/MHT/Human Services Specialist/MENTOR
Wyoming State Psychiatric Hospital
Evanston, WY
05.2020 - 09.2024
- Monitor patient behaviors while providing support and nursing interventions
- Encourage appropriate behaviors that enhance participation recovery
- Act as a patient advocate
- Assist patients with daily planning
- Document patient progress during hospitalization
- Participate in shift change reports and team meetings
- Assist nurses with milieu management and work environment safety
- Utilize de-escalation interventions, as necessary
- Take on-call on a rotation basis
- Be the first to float to other units, as necessary
- Serve as a mentor to new Human Services Aides and Human Services Specialists.
CNA/MHT Human Services Aide
Wyoming State Psychiatric Hospital
Evanston, WY
05.2019 - 11.2019
- Monitor patient behaviors while providing support and nursing interventions
- Encourage appropriate behaviors that enhance participation recovery
- Act as patient advocate
- Assist patients with daily planning
- Document patient progress during hospitalization
- Participate in shift change report and team meetings
- Assist nurses with milieu management and work environment safety
- Utilize de-escalation interventions, as necessary
- CNA, Nursing Assistants
CNA - Certified Nursing Assistant
Rocky Mountain Care Center
Evanston, WY
12.2018 - 05.2019
Traveling CNA
One Staff Medical
Omaha, NE
07.2018 - 11.2018
CNA
Caribou Memorial Hospital and Living Center
Soda Springs, ID
04.2017 - 07.2018
Certified Nursing Assistant (CNA)
South Lincoln Medical Center
Kemmerer, WY
06.2016 - 04.2017
Bakery Manager
Safeway
Douglas, WY
09.2014 - 11.2014
- Oversees implementation of Division Bakery Merchandising programs
- Responsible for pricing, displaying, ordering, and inventory control within the Department
- Responsible for the overall presentation, cleanliness, and profitability of the Department while providing excellence in superior customer service.
Cashier Manager
Safeway
Douglas, WY
07.2014 - 07.2014
- Provides superior customer service
- Assists the Store Manager and Assistant Manager in supervising all store personnel in accordance with company policies and standards
- Responsible for the overall operations of the store in the Managers absence
- Appropriately handling emergencies and customer complaints
- Performs cashier duties and other duties as required.
Cashier
Safeway
Douglas, WY
06.2014 - 07.2014
- Provide high-quality customer service in accordance with Safeway's customer service standards and policies and procedures
- Greet customers and provide friendly, courteous and efficient customer checkout service
- Handle groceries of varying weights
- Scanning merchandise by lifting and sliding products across the scanner
- Scanning products may require turning the product so that the bar code is facing the scanner
- Remove items from top and bottom of grocery cart when needed to assist customers
- Enter produce and other codes into the register
- Request price checks, as needed
- Weigh produce or other products by placing them on the scale built into the counter
- Operate electronic scanning cash register to total customers' final bill
- Learn and remember produce and other codes which must be entered manually
- Receive payment for customer purchases and count back correct change when cash purchase is made
- Learn and follow all applicable company policies and procedures regarding discounts, coupons, refunds, cash-handling, employee purchase and all other transactions handled at the register
- Bag groceries, ensuring contents are not damaged
- Maintain a clean and safe work area including check stand area (belt and glass) as well as straightening up end cap display areas near check stand
- Count and reconcile cash and coupons in cash register drawer at beginning and end of every shift
- Replace stock in display areas near checkout area as needed
- Adhere to uniform and grooming policy as defined within company policy.
Bakery Clerk
Broulims Bakery/Deli
Soda Springs, ID
07.2006 - 10.2006
- Packaged baked goods, prepared frozen dough for the next day of baking, prepared donut mixture.
Education
Health Information Technology - 2nd year of College at WGU
Western Governors University
RemoteGeneral High School Curriculum - High School Diploma
Western Alamance High School
Elon, NC05-1993
General - High school diploma or GED
Western Alamance High School
Elon College, NC05-1993
Skills
- Phone etiquette
- Teamwork and Collaboration
- Personal protective equipment (PPE) use
- Training and mentoring
- Time Management
- Trained in Deescalation and Conflict Resolution
- Microsoft Office 365
- Analytical and Critical Thinking
Certification
- Licensed Certified Nursing Assistant
- Driver's License
- CPR Certification
- First Aid Certification
- BLS Certification
Languages
English
Timeline
CNA - Certified Nursing Assistant
CoxHealth
10.2024 - Current
CNA/MHT/Human Services Specialist/MENTOR
Wyoming State Psychiatric Hospital
05.2020 - 09.2024
CNA/MHT Human Services Aide
Wyoming State Psychiatric Hospital
05.2019 - 11.2019
CNA - Certified Nursing Assistant
Rocky Mountain Care Center
12.2018 - 05.2019
Traveling CNA
One Staff Medical
07.2018 - 11.2018
CNA
Caribou Memorial Hospital and Living Center
04.2017 - 07.2018
Certified Nursing Assistant (CNA)
South Lincoln Medical Center
06.2016 - 04.2017
Bakery Manager
Safeway
09.2014 - 11.2014
Cashier Manager
Safeway
07.2014 - 07.2014
Cashier
Safeway
06.2014 - 07.2014
Bakery Clerk
Broulims Bakery/Deli
07.2006 - 10.2006
General High School Curriculum - High School Diploma
Western Alamance High School
General - High school diploma or GED
Western Alamance High School
Health Information Technology - 2nd year of College at WGU
Western Governors University